Avast Phone Number

Call Avast customer service faster with GetHuman

  • Calls Avast's Customer Service department
  • The average hold time is 12m
  • Hours are 24 hours, 7 days
  • The best time to call is 2:45pm
  • Popular issues for this call center: Transfer Service, Change Plan, Lost or Broken Phone, Cancel Service, and Device Support.
  • Reach a live Avast agent: Direct to a human
  • What you hear when you call: Please tell me what I can assist you with today.

What to expect when you call

Heard when the phone system first answers
"Your call may be recorded for monitoring and training purposes. Thank you for calling customer support for Avast. I am able to understand brief sentences. How may I be of assistance to you today? I can get you to an agent. But you may experience a wait time. If you work with me, I should be able to complete your request."
Excerpt from a call with Avast
Friday, January 19, 2024 4:55 PM
They may ask your reason for calling (instead of a menu)
"Your call may be recorded for monitoring and training purposes. Welcome to Avast customer support. Your call today may be recorded to help us improve our service.
Now let's get you the help you need.
In a few words, please tell me how I can assist you."
Excerpt from a call with Avast
Saturday, March 9, 2024 7:05 PM

Calling Avast Customer Care at 855-738-1646

Oct 6, 2023

Calling the Avast customer service line seems to be aimed more at providing technical support than offering information to customers. When calling, the representative seemed anxious to get me off the phone rather than provide real support, which didn't exactly make for a pleasant interaction.

Making this call had a few positives and a few negatives. On the positive side of the ledger, I experienced almost no wait time to get connected with an agent. After just three questions with the automated system, I was connected to a representative and asked how she could assist me. Overall, my wait time was probably less than a minute, which I greatly appreciated.

However, the automated menu was clunky and awkward. The menu says it can understand simple commands, but when I asked for information about the Avast Essential antivirus plan, it said it could not understand the command. I then said "antivirus software", trying to dumb it down for the system as best as I could. It seemed to understand at that point and asked if I was on a Windows, Mac or other device. I said Windows, and the system said it would connect me with a specialist.

When connected, I asked what the difference was between the free program and the paid individual program. The representative offered no details; she simply told me I could go onto Avast's website and take a look at the comparisons between the two programs to decide which was best for me. She gave me the web address and said I could check which features each plan offered to help me choose.

I tried again to request details about the two plans by asking about the 50 streaming locations the paid individual plan offered compared to the free version. She told me the paid version had all the software bundled into one program, and again repeated that I could go to the website and get a detailed look at what was available from each program.

She said the website could explain what each feature was so I could understand which program was best suited to my needs. She asked if it was my first time getting an Avast product, and I said it was. She said again that I should check the website for information and asked if there was anything else she could help with. I said no, and she wished me a pleasant day and hung up.

Overall, I felt like she seemed more annoyed than helpful. I couldn't tell if she didn't know how to answer my question or was simply trained to get me to go to the website instead of get help on the phone. Either way, it was off-putting. I get that Avast is an online-focused company, but when someone calls, they shouldn't get brushed aside. Based on this, I would not recommend calling this number unless you need technical assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Avast Customer Phone Number 855-738-1646 - Stats

Phone number to dial855-738-1646
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:45pm
Average wait12 minutes
Current wait17 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, email
Quality of communication53%
Quality of help80%
Customer votes2,292
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Avast's Best Toll-Free/800 Customer Phone Number

This is Avast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Avast agent. This phone number is Avast's Best Phone Number because 23,130 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-738-1646 include Transfer Service, Change Plan, Lost or Broken Phone, Cancel Service, Device Support and other customer service issues. The Avast call center that you call into has employees from Wilmington, DE / El Salvador and is open 24 hours, 7 days according to customers. In total, Avast has 1 phone number. It's not always clear what is the best way to talk to Avast representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Avast?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Avast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with Avast, including email and their website / help desk. Visit our Avast Customer Service page for more information.
Avast Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!