Toll-free·Calls Customer Service·Most popular Auto Zone number
Q:How do I get a live human at Auto Zone?
A:Press 1 at the first menu. Next, press 1 to locate a store by City, ST or press 2 to locate a store by Zip Code. Enter the zip code. Press 1 for the closest store. Press 1 again for more information on the closest store. Then, press 2 to be transferred to that store.
Q:Does Auto Zone offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat 7am-9pm, Sun 8am-8pm CST.The least busy day is Monday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Auto Zone phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu. Next, press 1 to locate a store by City, ST or press 2 to locate a store by Zip Code. Enter the zip code. Press 1 for the closest store. Press 1 again for more information on the closest store. Then, press 2 to be transferred to that store.
Here is how our research team describes the way the Auto Zone phone system greets you: To locate the store nearest you, press 1. For questions or comments about an Auto Zone store, press 2. For questions or comments about an order, press 3.
Below are some clips we've found from Auto Zone's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling AutoZone customer service.
Please note that this call may be monitored or recorded for quality assurance.
If you'd like to locate the AutoZone store nearest you, press one.
If you have a question or comment about an AutoZone store, press two."
Excerpt from a call with Auto Zone
Saturday, January 6, 2024 12:52 AM
They may ask you to enter information with the dial pad
"Thanks for calling AutoZone customer service.
Please note that this call may be monitored or recorded for quality assurance.
If you would like to locate the AutoZone store nearest you, press one.
If you need customer service support to find stores based on your ZIP code, press one.
To find stores based on the city and state please enter your five digit ZIP code."
Excerpt from a call with Auto Zone
Sunday, March 31, 2024 1:20 AM
The first phone menu
"Thanks for calling AutoZone customer service.
Please note that this call may be monitored or recorded for quality assurance.
If you'd like to locate the AutoZone store nearest you, press one.
If you have a question or comment about an AutoZone store, press two."
Excerpt from a call with Auto Zone
Monday, April 15, 2024 6:48 PM
After you press 2
"If you have a question or to find the regional office based on your ZIP code, press one.
To find the regional office based on the city and state, press two."
Excerpt from a call with Auto Zone
Tuesday, March 5, 2024 5:32 PM
What are the hours and when should I call?
Auto Zone operates the call center for this 800-288-6966 phone number Mon-Fri 7am-10pm, Sat 7am-9pm, Sun 8am-8pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Auto Zone phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Auto Zone staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Auto Zone is Monday.The most busy day to call is Thursday, which averages 133% more phone calls by comparison.Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Auto Zone is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Auto Zone staffs the call center well on Monday.
Why call this Auto Zone number?
Below is a sample of recent calls to Auto Zone, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "Why y'all took fifty something dollars off my card when I already paid for the stuff."
- From a call lasting 10m 34s , Apr 9, 2024 10:04 PM
Billing inquiry for online order: "I'm calling to see why they took fifty more dollars off my card when I already paid for that yesterday."
- From a call lasting 5m 27s , Apr 9, 2024 6:32 PM
Finding wrench size: "I was just trying to find what size wrench I need for a 2002 Mercedes ML500."
- From a call lasting 16m 14s , Mar 5, 2024 5:24 PM
Combine multiple accounts: "Can you combine everything at one, please?"
- From a call lasting 4m 46s , Feb 7, 2024 6:35 PM
Complaint about battery charging: "I don't feel that being treated right after spending all my money at AutoZone."
- From a call lasting 9m 5s , Jan 6, 2024 12:52 AM
More Ways to Contact Auto Zone Customer Service
There are of course other ways to contact Auto Zone customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Auto Zone provides this option.
As a last, sometimes only, resort- Auto Zone customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Auto Zone's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Auto Zone agent. This phone number is Auto Zone's best phone number because 3,312 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-288-6966 include and other customer service issues. Rather than trying to call Auto Zone first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Auto Zone has 1 phone number. It's not always clear what is the best way to talk to Auto Zone representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Auto Zone. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Auto Zone. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.