How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Appalachian Power Co (VA) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When asked "What are you calling about," say "Representative" (you will be asked multiple times, say "Representative" each time).
Here is how our research team describes the way the Appalachian Power Co (VA) phone system greets you: In a few words, please tell me why you are calling? (Respond to the question.)
Below are some clips we've found from Appalachian Power Co (VA)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Are there any hazardous conditions such as a pole or a wire down?
Are the police or fire department on-site waiting for us to respond?
Thanks. From this point on, you can speak your responses or use your telephone keypad.
Please hold the line while we access your customer profile.
In order
we need to search for the account. To search by account number, say account number or press one.
To search by telephone number, say phone number or press two.
To starting with the area code, please say or enter the entire ten digit telephone number of"
Excerpt from a call with Appalachian Power Co (VA)
Saturday, January 27, 2024 11:03 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Appalachian Power's customer solutions center.
This call may be recorded for quality assurance.
We are experiencing large outages across our service territory, and call wait times are longer than normal.
If you are reporting a hazardous condition such as a downed wire and the police and fire are on-site, please stay on the line.
You can report power outage and have the same access to outage information as our agents when you access outage information at appalachian power dot com slash outages or by using our mobile app.
In a few words, please tell me why you are calling."
Excerpt from a call with Appalachian Power Co (VA)
Saturday, April 13, 2024 12:16 AM
They may ask you to enter information with the dial pad
"First, let me get some information. I'm April, your digital assistant, and I can help you with that.
Say yes if you have your eleven digit account number handy.
You can find it on the top right corner of your bill, or you can
No problem. Let's try another way. Using your keypad, please enter the account holder's nine digit Social Security number."
Excerpt from a call with Appalachian Power Co (VA)
Tuesday, March 12, 2024 3:55 PM
They may ask you to say or enter information
"Say yes if you have your eleven digit account number handy.
You can find it on the top right corner of your bill, or you can say no problem."
Excerpt from a call with Appalachian Power Co (VA)
Wednesday, January 3, 2024 5:01 PM
The first phone menu
"Welcome to Appalachian Power's customer solution center.
This call may be recorded for quality assurance.
In a few words, please tell me why you are calling.
Are there any hazardous conditions such as a pole or a wire down?
Are the police or fire department on-site waiting for us to respond?
Sorry. I didn't get that.
Sorry. I didn't get that. Press one if there are first responders at the scene.
Press two in case there are no personnel at the scene."
Excerpt from a call with Appalachian Power Co (VA)
Sunday, February 25, 2024 8:25 PM
After you press 2
"This recording was made Sunday.
February twenty fifth at twelve fifty PM.
Appalachian Power is aware of and responding to outages affecting customers in your area.
We are estimating to have power restored to the majority of customers by eight PM.
For the most up to date information regarding your outage, log on to appalachian power dot com from your computer or mobile device.
We appreciate your patience, and thank you for calling.
To report your outage using our automated outage reporting system, Please remain on the line.
Thanks. From this point on, you can speak your responses or use your telephone keypad.
Please hold the line while we access your customer profile.
In order to identify the location experiencing the outage, we need to search for the account.
To repeat these options, say repeat or press the star key.
To search by account number, say account number or press one.
To search by telephone number, say phone number or press two."
Excerpt from a call with Appalachian Power Co (VA)
Sunday, February 25, 2024 8:25 PM
What are the hours and when should I call?
Appalachian Power Co (VA) operates the call center for this 800-956-4237 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 307 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Appalachian Power Co (VA) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Appalachian Power Co (VA) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Appalachian Power Co (VA) is Sunday.The most busy day to call is Wednesday, which averages 139% more phone calls by comparison.Again, this is based on a sample of 307 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Appalachian Power Co (VA) is Thursday.
Why call this Appalachian Power Co (VA) number?
Below is a sample of recent calls to Appalachian Power Co (VA), and their purpose. Are any of these similar to the reason you are trying to call?
Confirming account information: "I'm just making sure that she's got that mailing address for me."
- From a call lasting 3m 29s , Apr 2, 2024 8:18 PM
Setting up new service: "Okay. I need to set up an account."
- From a call lasting 14m 48s , Apr 2, 2024 8:03 PM
Request line inspection: "A tree fell behind my home and shook some power lines, I want them checked just in case."
- From a call lasting 9m 27s , Apr 2, 2024 1:57 PM
Assistance with bill payment: "I'm trying to pay my bill that I left late at home."
- From a call lasting 6m 13s , Apr 2, 2024 1:44 AM
Updating payment information: "I think that it was supposed to be withdrawing, the payment was in my checking account, and I had had to get a new debit card."
- From a call lasting 6m 47s , Mar 14, 2024 4:11 PM
Inquiring about bill payment: "I thought I'd check and pay this bill or see what it is."
- From a call lasting 4m 13s , Mar 12, 2024 3:55 PM
Power outage report: "I got a power outage right here at one five seven County Towne Avenue."
- From a call lasting 3m 31s , Feb 25, 2024 8:40 PM
More Ways to Contact Appalachian Power Co (VA) Customer Service
There are of course other ways to contact Appalachian Power Co (VA) customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Appalachian Power Co (VA), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Appalachian Power Co (VA) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Appalachian Power Co (VA)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Appalachian Power Co (VA) agent. This phone number is Appalachian Power Co (VA)'s best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-956-4237 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Appalachian Power Co (VA) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Appalachian Power Co (VA) has 1 phone number. It's not always clear what is the best way to talk to Appalachian Power Co (VA) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Appalachian Power Co (VA). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Appalachian Power Co (VA). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.