Toll-free · Say "Get associate" or "Member" at prompt OR press 0 for Large Group policy holders ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Anthem Blue Cross CA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Get associate" or "Member" at prompt OR press 0 for Corporate Accounts
Below are some clips we've found from Anthem Blue Cross CA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Anthem. If this is a medical emergency, please hang up and dial nine one one.
Your call may be monitored or recorded for quality assurance.
To continue this call in English, press one.
Now I need to know who you are. Just say member,"
Excerpt from a call with Anthem Blue Cross CA
Thursday, February 15, 2024 9:47 PM
They may ask your reason for calling (instead of a menu)
"If this is a medical emergency, please hang up and dial nine one one.
Your call may be monitored or recorded for quality assurance.
Now I need to know who you are.
Just say member or health care provider, or broker.
You'll have all of your plan info in one place.
And always at your fingertips with our new app, Sydney.
It's easy to get answers to your questions, find a doctor, order an ID card, and so much more.
Visit the app Store or Google Play today to download Sydney.
And get the most from your health plan and your health.
In a few words, please tell me what you are calling about."
Excerpt from a call with Anthem Blue Cross CA
Thursday, February 15, 2024 9:41 PM
They may ask you to say or enter information
"You can say things like payments and billing, claim status, or benefits information."
Excerpt from a call with Anthem Blue Cross CA
Thursday, February 15, 2024 9:41 PM
What are the hours and when should I call?
Anthem Blue Cross CA operates the call center for this 800-333-0912 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 79 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Anthem Blue Cross CA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Anthem Blue Cross CA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Anthem Blue Cross CA is Saturday.The most busy day to call is Friday, which averages 1600% more phone calls by comparison.Again, this is based on a sample of 79 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Anthem Blue Cross CA is Wednesday.
Why call this Anthem Blue Cross CA number?
Below is a sample of recent calls to Anthem Blue Cross CA, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting son's policy information: "I'm calling for my son, I don't have his policy."
- From a call lasting 5m 55s , Feb 6, 2024 7:49 PM
More Ways to Contact Anthem Blue Cross CA Customer Service
There are of course other ways to contact Anthem Blue Cross CA customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Anthem Blue Cross CA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Anthem Blue Cross CA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Anthem Blue Cross CA agent. This phone number is Anthem Blue Cross CA's best phone number because 7,674 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-0912 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Anthem Blue Cross CA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Anthem Blue Cross CA has 6 phone numbers. It's not always clear what is the best way to talk to Anthem Blue Cross CA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Anthem Blue Cross CA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Anthem Blue Cross CA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.