Toll-free · Ignore the prompts, just press 0. · Pharmacy-related questions - Please call the number on the back of your card. Please say or enter your member ID.
Toll-free · This a help line for Anthem Medicare policies. To check the status of a policy, press 2 and then ###. Otherwise, you'll be bounced to voicemail. · To speak to a representative about medical health insurance plans in your area, press 1. For questions regarding your plan or claims assistance, press 2. To purchase an individual or family health plan and not a medical health insurance plan, press 3.
Toll-free · Press 1 to continue in English. Say "Member" when asked who you are. Next, when asked for your "Member ID," press 0 (you will be asked 3 times, press 0 each time). When asked "What are you calling about," say "Representative." · To text instead of staying on the phone, press or say 1. If you stay on the line, say "member," "healthcare provider," or "broker."
Toll-free · Ignore the prompts, just press 0. · To text instead of staying on the phone, press or say 1. Are you calling on behalf of a hospital, provider, or pharmacy? (Respond to the question.)
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Anthem Blue Cross & Blue Shield phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 0# when it asks for your member number and 0# when it asks for your date of birth
Here is how our research team describes the way the Anthem Blue Cross & Blue Shield phone system greets you: Pharmacy-related questions - Please call the number on the back of your card. Please say or enter your member ID.
Below are some clips we've found from Anthem Blue Cross & Blue Shield's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Anthem Blue Cross and Blue Shield.
If this is a medical emergency, please hang up and dial nine one one. Your call may be monitored or recorded for quality assurance.
Did you know you can get an electronic copy of your ID card and find doctors all from your smartphone?
Download our mobile app today to get started.
If you are calling with a pharmacy related question, please call the pharmacy member service number on the back of your ID card to be connected directly with a pharmacy member service associate.
To continue this call in English, press one.
Now tell me your member ID including any letters.
You can also enter it. And for any letters, press the corresponding key.
For example, for the letters a, b, or c, press"
Excerpt from a call with Anthem Blue Cross & Blue Shield
Tuesday, January 23, 2024 9:41 PM
What are the hours and when should I call?
Anthem Blue Cross & Blue Shield operates the call center for this 800-280-7293 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 515 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Anthem Blue Cross & Blue Shield phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Anthem Blue Cross & Blue Shield staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Anthem Blue Cross & Blue Shield is Sunday.The most busy day to call is Thursday, which averages 476% more phone calls by comparison.Again, this is based on a sample of 515 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Anthem Blue Cross & Blue Shield is Friday.
Why call this Anthem Blue Cross & Blue Shield number?
Below is a sample of recent calls to Anthem Blue Cross & Blue Shield, and their purpose. Are any of these similar to the reason you are trying to call?
Making payment for policy reinstatement: "I am trying to make a payment on policy and having the policy reinstated."
- From a call lasting 30m 24s , Mar 28, 2024 6:52 PM
Coverage for Suboxone medication: "I was trying to see if y'all pay for the name brand instead of generics."
- From a call lasting 22m 14s , Mar 26, 2024 5:43 PM
Payment issues with Anthem: "I keep getting a check back from Anthem made out to Anthem for my payment on my account, and I can't figure out why."
- From a call lasting 38m 42s , Mar 20, 2024 9:30 PM
Verifying coverage for therapy: "I need to determine whether you guys are gonna cover these charges for therapy sessions."
- From a call lasting 17m , Mar 15, 2024 4:08 PM
Requesting proof of coverage: "I need to get some kind of letter stating that my husband had coverage during this time."
- From a call lasting 13m 2s , Feb 23, 2024 4:19 PM
Assistance with membership renewal: "I'm trying to renew my gym membership, but I don't have my Anthem Blue Cross Blue Shield card."
- From a call lasting 5m , Feb 14, 2024 10:04 PM
Requesting insurance card replacement: "My wallet got stolen last year and I need a replacement insurance card."
- From a call lasting 5m 38s , Feb 14, 2024 9:47 PM
Enrollment inquiry: "I'm trying to talk to somebody to see if I have insurance."
- From a call lasting 12m 38s , Feb 2, 2024 3:14 PM
Inquiring about ID card: "When would I receive my ID card?"
- From a call lasting 3m 37s , Jan 31, 2024 6:44 PM
Questions about coverage: "I'm calling to see the benefits my mother has and if she can be extended for rehab."
- From a call lasting 6m 48s , Jan 23, 2024 9:41 PM
More Ways to Contact Anthem Blue Cross & Blue Shield Customer Service
There are of course other ways to contact Anthem Blue Cross & Blue Shield customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Anthem Blue Cross & Blue Shield customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Anthem Blue Cross & Blue Shield's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Anthem Blue Cross & Blue Shield agent. This phone number is Anthem Blue Cross & Blue Shield's best phone number because 30,198 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-280-7293 include Get Insurance, Make Claim, Renew coverage, Delayed claim, Coverage question and other customer service issues. The Anthem Blue Cross & Blue Shield call center that you call into has employees from Colorado and is open 24 hours, 7 days according to customers. In total, Anthem Blue Cross & Blue Shield has 6 phone numbers. It's not always clear what is the best way to talk to Anthem Blue Cross & Blue Shield representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Anthem Blue Cross & Blue Shield. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Anthem Blue Cross & Blue Shield. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.