Press two if you are a customer. Please enter your IBO ID number followed by the pound sign."
Press one if you are an IBO. Press two if you are a customer."
I once purchased a beauty cream from a co-worker who sold Amway at my old job, and I really liked that cream. However, eventually, it ran out and I didn't give it too much thought. My face has not been quite as clear since, and I really want to buy the same cream. I've changed jobs since then and have no idea how to get ahold of the co-worker so I thought that I would try just calling the company directly. I never thought much about Amway one way or another, but the cream was very helpful and now I wonder about a few of the other products as well.
Since I don't know anyone selling it, directly calling the company seemed like the best bet. Plus, I didn't want to use their tool to find a local salesperson because then I would have to deal with someone who was trying to oversell me on their products. I just wanted the few things I wanted. I know that Amway is a large company like Avon, but I don't know much about it other than that so I didn't have many expectations going into the call.
When I called, I was immediately greeted by a voice assistant who said, "Thank you for calling Amway customer service. Press 1 if you are an IOB. Press 2 if you are a customer." I pressed 2 and it took a few seconds, and I wasn't sure what was going to happen but then a voice finally said, "This call may be recorded for quality or training purposes." I didn't even have to wait, because after that transfer, the phone started to ring right away and an agent named Christina picked up. I was pretty amazed that I was able to talk to someone in sales this quickly.
My only complaint is that this woman was clearly not a native English speaker despite the name. She had a very thick accent and I had to listen very carefully and ask her to repeat herself a few times. However, she was very polite and patient and worked through my questions at a pace that I could understand. All in all, I was most impressed that it only took me about 30 seconds to get to a live agent, and I don't think there are very many companies that can offer that type of support. They may be a sales-focused company, but they sure got my sales. I will call back if I run out of the face cream again.
This is Amway's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amway agent. This phone number is Amway's Best Phone Number because 9,552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-253-6500 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Amway first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Amway has 1 phone number. It's not always clear what is the best way to talk to Amway representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Amway. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.