Amway Phone Number

Call Amway customer service faster with GetHuman

  • Calls Amway's Customer Service department
  • The average hold time is 3m
  • Hours are Mon-Fri 9am-11pm EST
  • The best time to call is 10:15am
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live Amway agent: Press 2
  • What you hear when you call: IBO, press 1. Customers, press 2.

What to expect when you call

They may ask you to enter information with the dial pad
"Thank you for calling Amway customer service. Press one if you are an IBO.
Press two if you are a customer.
Please enter your IBO ID number followed by the pound sign."
Excerpt from a call with Amway
Saturday, March 16, 2024 12:32 AM
The first phone menu
"Thank you for calling Amway customer service.
Press one if you are an IBO.
Press two if you are a customer."
Excerpt from a call with Amway
Wednesday, March 13, 2024 9:55 PM

Calling Amway Customer Care at 800-253-6500

Feb 28, 2024

I once purchased a beauty cream from a co-worker who sold Amway at my old job, and I really liked that cream. However, eventually, it ran out and I didn't give it too much thought. My face has not been quite as clear since, and I really want to buy the same cream. I've changed jobs since then and have no idea how to get ahold of the co-worker so I thought that I would try just calling the company directly. I never thought much about Amway one way or another, but the cream was very helpful and now I wonder about a few of the other products as well. 

Since I don't know anyone selling it, directly calling the company seemed like the best bet. Plus, I didn't want to use their tool to find a local salesperson because then I would have to deal with someone who was trying to oversell me on their products. I just wanted the few things I wanted. I know that Amway is a large company like Avon, but I don't know much about it other than that so I didn't have many expectations going into the call. 

When I called, I was immediately greeted by a voice assistant who said, "Thank you for calling Amway customer service. Press 1 if you are an IOB. Press 2 if you are a customer." I pressed 2 and it took a few seconds, and I wasn't sure what was going to happen but then a voice finally said, "This call may be recorded for quality or training purposes." I didn't even have to wait, because after that transfer, the phone started to ring right away and an agent named Christina picked up. I was pretty amazed that I was able to talk to someone in sales this quickly. 

My only complaint is that this woman was clearly not a native English speaker despite the name. She had a very thick accent and I had to listen very carefully and ask her to repeat herself a few times. However, she was very polite and patient and worked through my questions at a pace that I could understand. All in all, I was most impressed that it only took me about 30 seconds to get to a live agent, and I don't think there are very many companies that can offer that type of support. They may be a sales-focused company, but they sure got my sales. I will call back if I run out of the face cream again. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Amway Customer Phone Number 800-253-6500 - Stats

Phone number to dial800-253-6500
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-11pm EST
Best time to dial10:15am
Average wait3 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication74%
Quality of help85%
Customer votes254
Information last updatedSun Mar 24 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Amway's Best Toll-Free/800 Customer Phone Number

This is Amway's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amway agent. This phone number is Amway's Best Phone Number because 9,552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-253-6500 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Amway first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Amway has 1 phone number. It's not always clear what is the best way to talk to Amway representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Amway?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Amway. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Amway, including their website / help desk. Visit our Amway Customer Service page for more information.
Amway Customer Service

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