Toll-free · Keep saying "Representative" until you are transferred. · Do you have an extension number you would like us to reach? Say or enter it now or say I don't have one.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this American Family Insurance - Auto phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5
Here is how our research team describes the way the American Family Insurance - Auto phone system greets you: Do you have an extension number you would like us to reach? Say or enter it now or say I don't have one.
Below are some clips we've found from American Family Insurance - Auto's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling American Family Insurance. We might listen to or record this call to make sure we're giving you great service.
Do you have an extension number you'd like to reach?"
Excerpt from a call with American Family Insurance - Auto
Tuesday, March 26, 2024 8:22 PM
What are the hours and when should I call?
American Family Insurance - Auto operates the call center for this 800-692-6326 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Family Insurance - Auto phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Family Insurance - Auto staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Family Insurance - Auto is Friday.The most busy day to call is Monday.Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call American Family Insurance - Auto is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Family Insurance - Auto staffs the call center well on Friday.
More Ways to Contact American Family Insurance - Auto Customer Service
There are of course other ways to contact American Family Insurance - Auto customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, American Family Insurance - Auto provides this option.
Use the link to connect with customer service through Twitter
American Family Insurance - Auto, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- American Family Insurance - Auto customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is American Family Insurance - Auto's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Family Insurance - Auto agent. This phone number is American Family Insurance - Auto's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-692-6326 include and other customer service issues. Rather than trying to call American Family Insurance - Auto first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, American Family Insurance - Auto has 2 phone numbers. It's not always clear what is the best way to talk to American Family Insurance - Auto representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Family Insurance - Auto. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Family Insurance - Auto. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.