American Express Phone Number

Call American Express customer service faster with GetHuman

  • Calls American Express's Customer Service department
  • The average hold time is 15m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Popular issues for this call center: Cancel Account, Lost Card, Account Restricted, Card Declined, and Update Account Info.
  • Reach a live American Express agent: When asked "How can I help you," say "Representative" (you will be asked twice). Say "Representative" again. Then press 0. Next, press #. When asked for "Account Number," press 0.
  • What you hear when you call: How can I help you today? (Respond to the question.)

What to expect when you call

They may ask your reason for calling (instead of a menu)
"Welcome to American Express.
This call may be recorded, monitored, and analyzed for compliance and to improve our systems.
How can I help you today?"
Excerpt from a call with American Express
Friday, March 1, 2024 8:28 PM
They may ask you to say or enter information
"payments, question of charge, here recent transactions, or more options. I didn't hear you. You can say hear account balance or press one."
Excerpt from a call with American Express
Tuesday, January 16, 2024 6:05 PM
The first phone menu
"Welcome to American Express. This call may be recorded, monitored, and analyzed for compliance and to improve our systems. How can I help you today? I didn't hear you. Please tell me in a few words how I can help you. You can say, hear account
Sorry. I didn't get that. You can say, hear account balance or press one.
Payments or press two, question a charge or press three, hear recent transactions or press four, more options or press five,."
Excerpt from a call with American Express
Monday, February 5, 2024 7:43 PM

Calling American Express Customer Care at 800-528-4800

Mar 18, 2024

I'm thinking about opening up a new credit card account because I want to get one that offers great reward points. I've spent a lot of time building my credit up, and now I'm in a position where I should be able to apply for most credit cards. That means that I can choose a card that offers great reward perks, and I can't think of a better place to start than with American Express. Not only does it have a nice ring, but they offer cashback and travel reward perks that I would love to start earning. 

Before doing anything though, I need to talk to someone about the reward program and start the application process. I'm not so sure about just signing up online, so it made sense to just call the credit card company directly. Of course, there are probably millions of people with American Express accounts so I was prepared to wait a bit to talk to someone. Between billing issues and fraud issues, there are plenty of reasons why there may be an extended wait to actually talk to a customer service agent. 

When I called, an automated voice greeted me with, "Welcome to American Express. How can I help you today?" I replied that I needed to, “Talk to someone about a card," and the recording said back, "That’s new card question, is that right? Yes or No?"

After I responded "yes," I then gave me a long list of options which included, "Okay, New card. If you calling to replace a lost or stolen card, say replace. To confirm a call you have already received, say confirm.  To apply for a new American Express account, say apply. To check the status of an application, say status. To add a person to a card, say add a person."

I responded back that I wanted to apply for a card and the automated assistant asked, "Will this new card be for personal or business use?" After saying personal use, it said, "Okay please wait while I connect you to a representative." This part was kind of funny because there was a long message that I had to sit through that said they apologized it may take longer to talk to an agent than normal so I could go online and use their live chat if I wanted. However, once that message was over, a different voice said the wait time was two minutes. Obviously, I just waited the two minutes of elevator music and then I was contacted by an agent. It really was pretty quick and the agent helped walk me through the rewards and the application process so it was worth my time. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

American Express Customer Phone Number 800-528-4800 - Stats

Phone number to dial800-528-4800
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30am
Average wait15 minutes
Current wait18 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, twitter, facebook, web
Quality of communication69%
Quality of help52%
Customer votes5,805
Information last updatedTue Mar 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

American Express's Best Toll-Free/800 Customer Phone Number

This is American Express's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Express agent. This phone number is American Express's Best Phone Number because 48,744 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-528-4800 include Cancel Account, Lost Card, Account Restricted, Card Declined, Update Account Info and other customer service issues. The American Express call center that you call into has employees from New Jersey, India, Philippines and is open 24 hours, 7 days according to customers. In total, American Express has 4 phone numbers. It's not always clear what is the best way to talk to American Express representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to American Express?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like American Express. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with American Express, including their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our American Express Customer Service page for more information.
American Express Customer Service

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