AOL Customer Service

Phone Number & Contact Information

800-827-6364
Toll-free·Calls Customer Service·Most popular AOL number
Q:How do I get a live human at AOL?
A:Follow prompts
Q:Does AOL offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-12am, Sat-Sun 8am-10pm EST. The least busy day is Saturday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 13 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issueslive chat

More AOL Customer Phone Numbers

866-401-3158 - Member Services
Toll-free · Press 0# then 3 then 3 · Press 1 now to continue. Let me get someone on the line who can assist you.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AOL phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Follow prompts
Here is how our research team describes the way the AOL phone system greets you: What can I help you with today?
Below are some clips we've found from AOL's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Hi. Thanks for calling AOL. What can I help you with today? You can say reset password or press one."
Excerpt from a call with AOL
Monday, April 8, 2024 10:20 AM
The first phone menu
"Hi. Thanks for calling AOL. I may have missed that. Let's try this again. Let's try this again. What can I help you with? I may have missed that. Let's try this again. What can I help you with? We actively use feedback from our members to continually improve and provide you with the best possible service. If you would like to take a survey at the end of your call, please press one now.
What can I help you with today? You can say reset password or press one.
Purchase AOL plan or press two.
Or tech support or press five.
If you want to hear these options again, say repeat or press six."
Excerpt from a call with AOL
Tuesday, April 9, 2024 4:38 PM

What are the hours and when should I call?

AOL operates the call center for this 800-827-6364 phone number Mon-Fri 8am-12am, Sat-Sun 8am-10pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 96 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AOL phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AOL staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AOL is Saturday. The most busy day to call is Tuesday, which averages 360% more phone calls by comparison. Again, this is based on a sample of 96 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call AOL is Friday.

Why call this AOL number?

Below is a sample of recent calls to AOL, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking a representative: "I need to speak with a representative, please."
- From a call lasting 2m 2s , Apr 15, 2024 3:38 AM
Billing inquiry: "I need to discuss my billing for my AOL plan."
- From a call lasting 1m 11s , Apr 15, 2024 3:36 AM
Password reset assistance: "I'm trying to log in to AOL but cannot receive the code because it's being sent to a phone that is broken."
- From a call lasting 5m 32s , Apr 10, 2024 3:16 PM
Assistance with email address: "I'd rather speak to somebody. Is there any chance I can speak to anybody?"
- From a call lasting 6m 53s , Apr 9, 2024 4:38 PM
No clear purpose: ""
- From a call lasting 3m 48s , Apr 1, 2024 8:33 PM
Email login issue: "I can't log in to the email anymore. I've got other access to it."
- From a call lasting 11m 20s , Mar 30, 2024 4:24 PM
Legal assistance: "I need a lawyer for you."
- From a call lasting 1m 43s , Mar 26, 2024 2:44 PM
Password reset: "I need to reset my password."
- From a call lasting 2m 52s , Mar 23, 2024 4:45 PM
Update phone number: "I'm just wondering if you could change the number on my account to the new one."
- From a call lasting 7m 14s , Mar 17, 2024 8:43 PM
Lost emails: "I seem to have lost some important emails and need help retrieving them."
- From a call lasting 3m 50s , Mar 17, 2024 11:30 AM

My Experience Calling 800-827-6364

Nov 3, 2023

Calling AOL was an interesting process. They use an automated voice assistant that can speak to you, which has mixed results, and while the wait to talk to a customer representative is very short, it's not a great experience. It is very obvious they outsource their customer service, which is not always bad, but it is when you can hardly understand the person helping you. 

I called AOL to talk about their identity products for my business, but I don't get a lot of security in choosing a product from a company that offers poor customer service. I need to know that they have my back, and I just did not get that feeling when I called to talk to someone about my potential purchase. After all, wouldn't you think they would put their strongest customer representatives into their sales department? If this was the sales experience, imagine what their support would look like!

When I called, I almost expected to hear the old dial-up sounds, which would have been kinda cool, but apparently, that disappeared with the main incarnations have been AOL. Instead, I was greeted with "Hi, thanks for calling AOL," followed by a Spanish message. Then the voice said, "What can I help you with today? You can say reset password or press 1. Purchase an AOL plan or press 2. Change my AOL plan or press 3. Billing or press 4. Tech support or press 5."

I think this is voice-activated, and it messed up me twice because it picked up background noise on my phone, forcing me to call back a third time from a back room in my house so that it wouldn't pick up any more noise. The third time through, I pressed 2 since I wanted to talk to someone about buying their plan to figure out what would work best for my business. Then the recording stated, "We actively use feedback from our members to continue and provide you with the best service. If you would like to take a survey at the end of your call, please press 1 now." 

I didn't want to deal with a survey, and the next line said, "Let me get someone on the line to help you. This call will be recorded, and your voice will be analyzed for fraud." That was interesting, but it was only like ten seconds to get to the next person. Unfortunately, that person had a thick accent and was nearly impossible to talk to. I gave up after a few minutes. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact AOL Customer Service

There are of course other ways to contact AOL customer service besides the phone. Below we list the best ones, by medium.
Live Chat
http://help.aol.com/help/microsites/search.do - Customer Service
Click on "Get Help Now". Must be an AOL customer.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AOL provides this option.
X (formerly Twitter)
https://twitter.com/aolsupporthelp - Technical Support
Use the link to connect with customer service through Twitter
AOL, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
AOL's website
https://help.aol.com - Customer Service
Customer service web address
As a last, sometimes only, resort- AOL customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AOL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AOL agent. This phone number is AOL's best phone number because 113,436 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-827-6364 include Hacked Account, Recover Account, Reset Password, Cancel Account, Refund a Charge and other customer service issues. The AOL call center that you call into has employees from New Mexico, Oklahoma, Florida, India and is open Mon-Fri 8am-12am, Sat-Sun 8am-10pm ET according to customers. In total, AOL has 2 phone numbers. It's not always clear what is the best way to talk to AOL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AOL. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AOL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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