Hello. I'm your automated assistant. Please tell me what you're calling about today. You can say things like outage, provide my meter reading, or I want to make a payment."
Here are some more options I can help you with. Please say the option out loud if you hear one that matches your question. You can say things like outage, discuss my shutoff notice, make payment arrangements, stop, start, or transfer service, or update billing address."
This is FirstEnergy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FirstEnergy agent. This phone number is FirstEnergy's Best Phone Number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-686-0021 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call FirstEnergy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, FirstEnergy has 3 phone numbers. It's not always clear what is the best way to talk to FirstEnergy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-686-0021 is FirstEnergy's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team , according to other FirstEnergy customers, is by calling their 888-544-4877 phone number for their Report An Outage department. Besides calling, the next favorite option for customers looking for help is via 888-544-4877 for Report An Outage. If you think this information is inaccurate or know of other ways to contact FirstEnergy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for FirstEnergy.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FirstEnergy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.