How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this ITA Airways phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from ITA Airways's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling ITA Airways, lower Fare may be available on ITA website.
For English, press one."
Excerpt from a call with ITA Airways
Thursday, January 18, 2024 11:19 AM
What are the hours and when should I call?
ITA Airways operates the call center for this 877-793-1717 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 123 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ITA Airways phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ITA Airways staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ITA Airways is Sunday.The most busy day to call is Tuesday, which averages 263% more phone calls by comparison.Again, this is based on a sample of 123 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call ITA Airways is Thursday.
Why call this ITA Airways number?
Below is a sample of recent calls to ITA Airways, and their purpose. Are any of these similar to the reason you are trying to call?
Damaged luggage claim: "I just got to the hotel, and my entire suitcase, all my items in my suitcase are wet, soaking wet."
- From a call lasting 13m 56s , Mar 7, 2024 1:06 PM
Follow-up on flight cancellation: "I just haven't received any confirmation that it was canceled, and so I just wanted to follow-up and make sure that your system shows that I canceled my reservation."
- From a call lasting 21m 15s , Mar 6, 2024 4:05 PM
Flight time change request: "I need to cancel my reservation due to the flight time change not working for me."
- From a call lasting 8m 11s , Mar 5, 2024 5:58 PM
Missing luggage inquiry: "I flew through Rome yesterday, but my bags didn't arrive at my final destination."
- From a call lasting 2m 44s , Mar 4, 2024 7:44 AM
Change flight date: "I made a mistake in the day that I booked, can I change it without a fee?"
- From a call lasting 5m 58s , Feb 19, 2024 9:47 AM
Bag mix-up at airport: "We unfortunately picked up the wrong bag and someone else took my wife's bag at the airport."
- From a call lasting 2m 52s , Feb 12, 2024 3:57 PM
Adding infant to reservation: "I just want to add an infant to our reservation but have been unable to do so through the travel agency or American Airlines."
- From a call lasting 5m 46s , Jan 18, 2024 11:19 AM
More Ways to Contact ITA Airways Customer Service
There are of course other ways to contact ITA Airways customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- ITA Airways customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ITA Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ITA Airways agent. This phone number is ITA Airways's best phone number because 4,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-793-1717 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call ITA Airways first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, ITA Airways has 4 phone numbers. It's not always clear what is the best way to talk to ITA Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ITA Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ITA Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.