Calling Airbnb seems to be designed more for customers who have already booked a reservation with the website rather than those who need information. When I dialed, I was first told that the system did not recognize my number and gave me the option of entering another phone number that did have an Airbnb account.
If I didn't have another number tied to an Airbnb account, I could press 2 for other assistance and did so. I was then asked to say what I was calling about, or I could use my phone's buttons to enter my concern. I opted to do the latter, but I never got a chance to enter a menu selection. Instead, I was directed straight to a representative, who asked what I was calling about.
I told him I was attempting to book an Airbnb stay in Hawaii for three weeks, but I was only finding options to allow me to book my stay for a minimum of 30 days. He seemed completely confused by the question, so I repeated the situation for him. He asked if I was already an Airbnb customer, and I told him I was simply looking to get information. He said he would look into my question and asked me to hold.
I told him that was fine and waited for him to return to the line. After I waited for several minutes, he returned to the line and asked me again what I was calling about in regards to only finding a 30-day minimum for a stay in Hawaii. I told him that was the situation for the third time, and he asked me for my phone number. At this point, I decided I wasn't going to get any real help from him and ended the call.
Maybe you get better customer service from Airbnb if you've actually purchased a stay and you're calling for specific questions about it, but in my own experience, I didn't get anything close to good customer service. The representative tried to be helpful but seemed to have no idea what I was asking and couldn't get past my opening question. Having to wait on hold for several minutes only to be asked again what I was calling about didn't exactly inspire confidence that he'd be able to give me any trustworthy information. Instead, I felt like my call with him was a waste of my time.
Overall, I would not use this phone number for customer service help unless I'd already booked with Airbnb. Even then, I'd only use this as a last resort, as my experience with this call left me feeling like any help I'd get from calling would be insufficient if I genuinely needed assistance.
This is AirBnB's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AirBnB agent. This phone number is AirBnB's Best Phone Number because 268,830 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-424-7262 include Refund a Charge, Missing Payment, Change Booking, Account Access, Cancel Booking and other customer service issues. The AirBnB call center that you call into has employees from Oregon and is open 24 hours, 7 days according to customers. In total, AirBnB has 2 phone numbers. It's not always clear what is the best way to talk to AirBnB representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AirBnB. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.