Air Canada Phone Number

Call Air Canada customer service faster with GetHuman

  • Calls Air Canada's Customer Service department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:15am
  • Popular issues for this call center: Baggage Problem, Change Flight, Cancelled Flight, Refund a Charge, and Complaint About a Flight.
  • Reach a live Air Canada agent: Press 1, then 6 then #
  • What you hear when you call: Must answer this question: How can I help you today?

Calling Air Canada Customer Care at 888-247-2262

Dec 18, 2023

Calling Air Canada had some positives and some negatives, with the automated system providing most of the positives. When I dialed, I was first asked for my language choice between English, Spanish and French, and the system will not assume a default setting for you. Until you select a language, the system stops you and repeats its message until you make a selection.

Once I chose English, the system asked for my purpose for calling, and I selected new booking. After I waited for several minutes, I was told that Air Canada was experiencing higher than normal call volumes, and to get help faster, I could either go to Air Canada's website or provide information about my potential flight so that the agent could help me get booked quicker.

I gave the automated system the details of where I would want to fly, and the system put me back on hold after taking that information. After a few minutes, I was connected with a representative, who asked how he could assist me.

I said that I would be traveling in July and wanted to know when the best time would be for me to start looking at flights for my wife and me. He told me that I could start looking at any time on the website; there wasn't a set time to look for fares.

I then asked what Air Canada's policy was if I were to find a cheaper fare after booking my first one. He said that depends on what kind of fare I purchased, as different fares came with different rules.

He told me that if I wanted to be able to get a refund in the case of a cheaper flight, I'd need to get fully refundable tickets. If I did, all I'd have to do was call, and I could get switched to the new flight by getting a refund and rebooking. If I chose another fare class, I'd need to pay a change fee to get a cheaper ticket if one became available.

I then tried to ask about Air Canada's policy on larger customers, but the representative did not understand my question and started talking about fare classes and refundable tickets again. Rather than listen to his full speech again, I ended the call there.

While polite enough, the representative unwittingly caused issues with his unfamiliarity with English. It was clear English was not his first language, and that did cause problems because he did not understand me on multiple occasions. On the other hand, the robust automated system provided a full picture of where someone might need assistance, setting them up well for the agent to assist.

Based on this interaction, I would use this number if I were a genuine Air Canada customer. Still, I would prefer more training in English for their representatives assigned to English-speaking customers.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

I am trying to confirm my flight information. For the last three days the manage booki...
they totally damage my bag * years ago and didn't pay yet
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Good day. My name is AMO Thompson, Please, I left my languages at the languages collect...
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I wish to get a call back
Airplane seating. We would like to sit together both ways. There are four of us. Anothe...
My booking got canceled and i need to reinstate the same confirmation number *GEJN*
Does Air Canada offer discounts to Canadian Veterans
I made a booking (*DWK*K) but is unable to travel. I cancelled the booking within the...
I'm willing to make a new reservation with my credit
Hi,*I want to ask, are we allowed * check in baggages when travelling from Vancouver to...
I bought ticket but money is got out. but didn't*t receive ticket

Air Canada Customer Phone Number 888-247-2262 - Stats

Phone number to dial888-247-2262
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Average wait33 minutes
Current wait33 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat
Quality of communication74%
Quality of help87%
Customer votes7,183
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Air Canada's Best Toll-Free/800 Customer Phone Number

This is Air Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air Canada agent. This phone number is Air Canada's Best Phone Number because 46,974 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-247-2262 include Baggage Problem, Change Flight, Cancelled Flight, Refund a Charge, Complaint About a Flight and other customer service issues. The Air Canada call center that you call into has employees from Canada and is open 24 hours, 7 days according to customers. In total, Air Canada has 2 phone numbers. It's not always clear what is the best way to talk to Air Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Air Canada?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Air Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

International Customer Service514-393-3333

Beyond the Phone Number

There are other ways to get in touch with Air Canada, including live chat and their website / help desk. Visit our Air Canada Customer Service page for more information.
Air Canada Customer Service

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