Aetna Customer Service

Phone Number & Contact Information

800-872-3862
Toll-free·Calls Customer Service·Most popular Aetna number
Q:How do I get a live human at Aetna?
A:Direct to corporate switchboard
Q:Does Aetna offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-6pm. The least busy day is Friday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 13 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issueslive chat

More Aetna Customer Phone Numbers

800-962-6842 - Claims Department
Toll-free · Call this number for medical claims · If you are an Aetna member, press 1. If you are a healthcare professional, press 2. Not yet an Aetna member, press 3.
877-238-6200 - Dental Customer Service
Toll-free · Press 1 at the first menu, then press 0. When asked for your date of birth, press 0 again. ·
888-632-3862 - Provider Service Center
Toll-free · This is the best way to reach Aetna's Provider Service Center. Requires NPI or tax payer ID number · Please say or enter your MPI or tax ID.
800-353-1232 - Medical Provider Credentialing Customer Service
Toll-free · x9, x1. Medical Provider Credentialing Customer Service · Status application line only. For all claims questions, please call 1-888-632-3862.
800-633-0637 - GE Health Choice Retiree
Toll-free · Press 1 · If you are an Aetna member, press 1. If you are a healthcare professional, press 2. Not yet an Aetna member, press 3.
800-694-3258 - Medicare Supplement Customer Service
Toll-free · Calling this Aetna number should go right to a real human being · Speak with an agent about Aetna Medicare advantage products, press 1. For medical supplement products, press 2. For current Medicare member, press 4. For current Aetna member, press 5. For individual products, press 6.
800-952-2700 - Large Case Pension Customer Service
Toll-free · Calling this Aetna number should go right to a real human being · Large case Pension Customer Service Unit: If you are a former employee, please call 1-888-694-7287. If you know your party's 5-digit extension, press 1. For inquiries regarding the status of your pension payment, press 2. If you need access to an online account, press 3. For all other questions, please stay on the line.
813-775-0190 - International Customer Service
Calling this Aetna number should go right to a real human being · An Aetna agent will pick up the phone when you call this number.
800-231-7729 - International Customer Service Toll Free
Toll-free · Direct to a human · Member or international provider, press 1. Domestic provider calling from the US, press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Aetna phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to corporate switchboard
Here is how our research team describes the way the Aetna phone system greets you: Corporate Headquarters: If you are a healthcare professional, press or say 1.
Below are some clips we've found from Aetna's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Aetna's corporate headquarters.
This call is being recorded for quality and other health care operations purposes.
If you're a health care professional, press or say one."
Excerpt from a call with Aetna
Friday, April 12, 2024 9:07 PM

What are the hours and when should I call?

Aetna operates the call center for this 800-872-3862 phone number Mon-Fri 8am-6pm. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 143 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aetna phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aetna staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aetna is Friday. The most busy day to call is Tuesday, which averages 42% more phone calls by comparison. Again, this is based on a sample of 143 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Aetna is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aetna staffs the call center well on Friday.

Why call this Aetna number?

Below is a sample of recent calls to Aetna, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about grocery services: "Do y'all have any other services for sending groceries?"
- From a call lasting 4m 10s , Feb 21, 2024 10:27 PM
Questions about denied services: "I received a letter stating denied services, not sure how to proceed with appeal."
- From a call lasting 5m 22s , Feb 14, 2024 6:20 PM
Change insurance provider: "I want to change insurances is what it is."
- From a call lasting 5m 12s , Feb 13, 2024 3:32 PM
Verifying insurance coverage: "I'm trying to find out if I, in fact, have Aetna for my insurance provider."
- From a call lasting 3m 15s , Jan 4, 2024 10:10 PM
Questions about Aetna card: "Do I use the same ID card for purchasing over the counter items or do I need a separate card?"
- From a call lasting 2m 47s , Jan 2, 2024 10:11 PM

My Experience Calling 800-872-3862

Mar 18, 2024

As an Aetna dental plan holder, I wanted to find out if a certain dental procedure would be covered and how much of my procedure would be paid. It made the most sense to just call and ask a client, but the system sure made it hard to do so. I found this number online and it led me to the corporate offices, but then it kept circling back around. It didn't take long for me to be confused about whether they could help me or not, but I stuck with it and eventually, I got to an associate. 

From what I could gather, this was supposed to be a corporate call line, but they were able to reroute me to an actual customer service agent even though it said several times that they couldn't. My guess is that this line is meant to deal with corporate issues, but it's also able to reroute calls despite advising otherwise. While that part was confusing, Aetna probably has a high call volume on a daily basis dealing with contract issues, medical providers, billing, etc so it makes sense they would try to offload customers to a dedicated line without a separate switchboard when they can. 

When I first called this number, an automated assistant stated, "Thank you for calling Aetna’s corporate headquarters. If you are a healthcare professional, press or say 1. In order to get you to the area to best meet your needs, please listen to and choose from the following three options. If you know the name or number of the person you are trying to call, press 1. If you are currently an Aetna Medical or dental member, please press 2. All other callers, please press 3." 

I needed help with my dental plan, so I chose option 2 and then it said, "If you are a member needing assistance with your plan, please hang up and call the number on your member’s service plan. Please note, if you are calling about a medical or dental plan the corporate line will not help you." This is where it got confusing because immediately after saying that, it asked me if I was calling about my medical plan or my dental plan. I went ahead and said dental and it asked for my birthday and my ID number. 

At this point, I wasn't sure if it was going to work or not due to the disclaimer, but it routed me to a customer service agent who helped me with my plan. I did have to wait about ten minutes, but it worked out i the end. However, I probably would just call from the number on my card next time to save myself the extra trouble. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact Aetna Customer Service

There are of course other ways to contact Aetna customer service besides the phone. Below we list the best ones, by medium.
Live Chat
https://www.aetna.com/about-us/contact-aetna.html - Customer Service
Login to begin chat or "Ask Ann" the virtual assistant
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Aetna provides this option.
X (formerly Twitter)
@AetnaHelp - Customer Service
Customer service Twitter feed
Aetna, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Aetna's website
As a last, sometimes only, resort- Aetna customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Aetna's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aetna agent. This phone number is Aetna's best phone number because 36,156 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-872-3862 include Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question and other customer service issues. The Aetna call center that you call into has employees from California, Philippines, Texas and is open Mon-Fri 8am-6pm according to customers. In total, Aetna has 10 phone numbers. It's not always clear what is the best way to talk to Aetna representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Aetna. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aetna. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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