Ask for the Manager of the Technical Support Team · For customer support, press 1. For sales, press 2. If you know your party's extension, you can press it at any time. If you do not know your party's extension, press 5 for dial by name. If you have a mailbox on the system, press the # key.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Adobe Systems phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 2
Here is how our research team describes the way the Adobe Systems phone system greets you: If you're calling from a cell phone, press 1 to receive a text message from us. Then reply to the text with your Adobe ID.
Below are some clips we've found from Adobe Systems's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. You've reached Adobe customer care.
Let's get you to the right place.
To serve you faster, you may provide your Adobe ID so that we can identify your account.
If you are calling from a cell phone, please press one to receive a text.
We request you to respond with your Adobe ID.
If you're following up on a recent issue, press one.
If you
Please wait while we transfer your call.
We'll connect you with an agent as soon as possible. Your call may be monitored or recorded to ensure quality service.
One, if you haven't already, please visit adobe dot com and use our search bar for self-service options related to your issue.
To"
Excerpt from a call with Adobe Systems
Wednesday, January 3, 2024 7:44 PM
They may need the phone number on your account
"Hello. You've reached Adobe customer care.
I'm an automated system that can handle complete sentences.
To assist you faster, please provide your Adobe ID to identify your account.
If you are calling from a cell phone, we may send you a text message and ask for your Adobe ID."
Excerpt from a call with Adobe Systems
Saturday, January 13, 2024 2:38 PM
What are the hours and when should I call?
Adobe Systems operates the call center for this 800-833-6687 phone number Mon-Fri 5am-7pm PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Adobe Systems phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Adobe Systems staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Adobe Systems is Tuesday.The most busy day to call is Thursday, which averages 120% more phone calls by comparison.Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Adobe Systems is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Adobe Systems staffs the call center well on Tuesday.
Why call this Adobe Systems number?
Below is a sample of recent calls to Adobe Systems, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with certified signature: "I'm trying to figure out how to provide a certified signature on a document."
- From a call lasting 16m 23s , Apr 4, 2024 2:39 PM
Inquiring about software: "What is the best way if I want to get photoshopped?"
- From a call lasting 4m 53s , Mar 22, 2024 10:51 PM
Subscription refund inquiry: "I canceled my subscription but was charged seventy dollars and I want to know when I'm gonna get my refund."
- From a call lasting 10m 22s , Mar 20, 2024 5:32 AM
Repeatedly requesting operator: "I need to speak to an operator, please."
- From a call lasting 28s , Feb 16, 2024 10:12 PM
Requesting refund for monthly charges: "I want to be paid back in my card on my bank account for the monthly charges since December."
- From a call lasting 33m 59s , Jan 17, 2024 10:31 AM
Accidental Adobe Lightroom subscription: "I accidentally subscribed to Adobe Lightroom since last December, can you help me cancel it?"
Adobe offers three main reasons that people attempt to call, and purchasing a product is one of the easier experiences I've found with any company. The staff was quite knowledgeable about the product, answering any questions I had about purchasing Photoshop and whether I would be saving any money if I opted for a yearlong license as opposed to a month-to-month plan.
The salesperson explained that if I wanted to purchase Photoshop, I would need to buy a license and could then download it once I had attached it to an e-mail. He further explained that I could either purchase a monthly plan or a yearlong subscription and confirmed that there would be a cost difference if I opted for the yearlong plan. He further confirmed that should I want to switch to a yearly plan, I would be able to do so at any point.
The wait time was very brief once I was past the opening menu. I had a wait time of less than one minute before I was connected to a pleasant-sounding representative who handled my call quickly and efficiently. When I left the call after getting the information for the scenario that I wanted, I promptly received a call back from a 1-800-915-9459 number to try to reconnect, confirming that it does indeed have a quick and easy way to get in touch with someone after a dropped call. If I were actually in the market for a new piece of Adobe software such as Photoshop, I likely would have been very comfortable making the purchase through the phone system.
I didn't love the automated menu, as it's not very expansive and only gives you a maximum of three listens to the options before it decides that you aren't going to make a selection and hangs you up. When it does, even choosing a selection isn't going to be enough to get the system to stop going through the process of hanging up the call. Adobe also has more than a few complaints from customers who have dealt with questions on their account. It seems that entering in the Adobe ID at the beginning of the call as requested would go a long way toward cleaning up some of those problems, but as I don't have an Adobe ID, that isn't something I'm able to confirm.
Based on my call to Adobe, I would feel very comfortable working with the Adobe customer service representatives. I do think the menu could be updated, but you don't interact with it for long, so it's not much of a negative.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact Adobe Systems Customer Service
There are of course other ways to contact Adobe Systems customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Adobe Systems provides this option.
Adobe Systems, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Adobe Systems customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Adobe Systems's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Adobe Systems agent. This phone number is Adobe Systems's best phone number because 8,388 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-833-6687 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Adobe Systems first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, Adobe Systems has 3 phone numbers. It's not always clear what is the best way to talk to Adobe Systems representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Adobe Systems. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Adobe Systems. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
