Adobe Systems Phone Number

Call Adobe Systems customer service faster with GetHuman

  • Calls Adobe Systems's Customer Service department
  • The average hold time is 17m
  • Hours are Mon-Fri 5am-7pm PST
  • The best time to call is 10:15am
  • Popular issues for this call center: Returns, Cancel order, Change order, Technical support, and Track order.
  • Reach a live Adobe Systems agent: Press 1, then 2
  • What you hear when you call: If you're calling from a cell phone, press 1 to receive a text message from us. Then reply to the text with your Adobe ID.

What to expect when you call

Heard when the phone system first answers
"Hello. You've reached Adobe customer care. Let's get you to the right place. To serve you faster, you may provide your Adobe ID so that we can identify your account. If you are calling from a cell phone, please press one to receive a text. We request you to respond with your Adobe ID. If you're following up on a recent issue, press one. If you Please wait while we transfer your call. We'll connect you with an agent as soon as possible. Your call may be monitored or recorded to ensure quality service. One, if you haven't already, please visit adobe dot com and use our search bar for self-service options related to your issue. To"
Excerpt from a call with Adobe Systems
Wednesday, January 3, 2024 7:44 PM
They may need the phone number on your account
"Hello. You've reached Adobe customer care. I'm an automated system that can handle complete sentences.
To assist you faster, please provide your Adobe ID to identify your account.
If you are calling from a cell phone, we may send you a text message and ask for your Adobe ID."
Excerpt from a call with Adobe Systems
Saturday, January 13, 2024 2:38 PM

Calling Adobe Systems Customer Care at 800-833-6687

Jul 26, 2023

Adobe offers three main reasons that people attempt to call, and purchasing a product is one of the easier experiences I've found with any company. The staff was quite knowledgeable about the product, answering any questions I had about purchasing Photoshop and whether I would be saving any money if I opted for a yearlong license as opposed to a month-to-month plan.

The salesperson explained that if I wanted to purchase Photoshop, I would need to buy a license and could then download it once I had attached it to an e-mail. He further explained that I could either purchase a monthly plan or a yearlong subscription and confirmed that there would be a cost difference if I opted for the yearlong plan. He further confirmed that should I want to switch to a yearly plan, I would be able to do so at any point.

The wait time was very brief once I was past the opening menu. I had a wait time of less than one minute before I was connected to a pleasant-sounding representative who handled my call quickly and efficiently. When I left the call after getting the information for the scenario that I wanted, I promptly received a call back from a 1-800-915-9459 number to try to reconnect, confirming that it does indeed have a quick and easy way to get in touch with someone after a dropped call. If I were actually in the market for a new piece of Adobe software such as Photoshop, I likely would have been very comfortable making the purchase through the phone system.

I didn't love the automated menu, as it's not very expansive and only gives you a maximum of three listens to the options before it decides that you aren't going to make a selection and hangs you up. When it does, even choosing a selection isn't going to be enough to get the system to stop going through the process of hanging up the call. Adobe also has more than a few complaints from customers who have dealt with questions on their account. It seems that entering in the Adobe ID at the beginning of the call as requested would go a long way toward cleaning up some of those problems, but as I don't have an Adobe ID, that isn't something I'm able to confirm.

Based on my call to Adobe, I would feel very comfortable working with the Adobe customer service representatives. I do think the menu could be updated, but you don't interact with it for long, so it's not much of a negative.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Adobe Systems Customer Phone Number 800-833-6687 - Stats

Phone number to dial800-833-6687
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 5am-7pm PST
Best time to dial10:15am
Average wait17 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter, chat
Quality of communication94%
Quality of help92%
Customer votes732
Information last updatedSun Mar 24 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Adobe Systems's Best Toll-Free/800 Customer Phone Number

This is Adobe Systems's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Adobe Systems agent. This phone number is Adobe Systems's Best Phone Number because 8,388 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-833-6687 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Adobe Systems first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, Adobe Systems has 3 phone numbers. It's not always clear what is the best way to talk to Adobe Systems representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Adobe Systems?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Adobe Systems. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with Adobe Systems, including live chat and their website / help desk and their Twitter handle. Visit our Adobe Systems Customer Service page for more information.
Adobe Systems Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!