To assist you faster, please provide your Adobe ID to identify your account. If you are calling from a cell phone, we may send you a text message and ask for your Adobe ID."
Adobe offers three main reasons that people attempt to call, and purchasing a product is one of the easier experiences I've found with any company. The staff was quite knowledgeable about the product, answering any questions I had about purchasing Photoshop and whether I would be saving any money if I opted for a yearlong license as opposed to a month-to-month plan.
The salesperson explained that if I wanted to purchase Photoshop, I would need to buy a license and could then download it once I had attached it to an e-mail. He further explained that I could either purchase a monthly plan or a yearlong subscription and confirmed that there would be a cost difference if I opted for the yearlong plan. He further confirmed that should I want to switch to a yearly plan, I would be able to do so at any point.
The wait time was very brief once I was past the opening menu. I had a wait time of less than one minute before I was connected to a pleasant-sounding representative who handled my call quickly and efficiently. When I left the call after getting the information for the scenario that I wanted, I promptly received a call back from a 1-800-915-9459 number to try to reconnect, confirming that it does indeed have a quick and easy way to get in touch with someone after a dropped call. If I were actually in the market for a new piece of Adobe software such as Photoshop, I likely would have been very comfortable making the purchase through the phone system.
I didn't love the automated menu, as it's not very expansive and only gives you a maximum of three listens to the options before it decides that you aren't going to make a selection and hangs you up. When it does, even choosing a selection isn't going to be enough to get the system to stop going through the process of hanging up the call. Adobe also has more than a few complaints from customers who have dealt with questions on their account. It seems that entering in the Adobe ID at the beginning of the call as requested would go a long way toward cleaning up some of those problems, but as I don't have an Adobe ID, that isn't something I'm able to confirm.
Based on my call to Adobe, I would feel very comfortable working with the Adobe customer service representatives. I do think the menu could be updated, but you don't interact with it for long, so it's not much of a negative.
This is Adobe Systems's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Adobe Systems agent. This phone number is Adobe Systems's Best Phone Number because 8,388 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-833-6687 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Adobe Systems first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, Adobe Systems has 3 phone numbers. It's not always clear what is the best way to talk to Adobe Systems representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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