AT&T Tech Support Phone Number

Call AT&T Tech Support customer service faster with GetHuman

  • Calls AT&T Tech Support's Customer Service department
  • The average hold time is 4m
  • Hours are 24 hours, 7 days
  • The best time to call is 9am
  • Popular issues for this call center: Account Access, Appointment Setup, Refund a Charge, Check on a Claim, and Make a Claim.
  • Reach a live AT&T Tech Support agent: For Southwest region customer help
  • What you hear when you call: Please say what you are calling about.

What to expect when you call

They may ask your reason for calling (instead of a menu)
"Welcome to AT and T. Call is recorded for quality. Please say what you are calling about."
Excerpt from a call with AT&T Tech Support
Thursday, January 4, 2024 9:08 PM
They may ask you to enter information with the dial pad
"Welcome to AT and T. Call is recorded for quality. What's the issue you're calling about? What problems are you having with your email? What account do you need help with?
Thanks. Just a sec. I look up the account from the number you've called in from and don't see that product.
Please enter the account number you want info on."
Excerpt from a call with AT&T Tech Support
Thursday, February 22, 2024 12:09 AM

Calling AT&T Tech Support Customer Care at 877-737-2478

Calling AT&T was a fairly straightforward task, and I only spent few minutes on the phone and a few minutes off the phone waiting for a callback. Therefore, I'd certainly use the customer repair number again if I had a problem, although it might be preferable if I didn't have any! Usually, when I have a problem with my service I like to go down to my nearest AT&T shop, but since this problem was with my modem I didn't know if that was an option or not. 

Anyhow, when I called, the recorded message said, "Thank you for calling the AT&T Repair Center" and asked me to press 1 for English. The standard message told me that all calls are recorded for quality, then asked me, "What's the issue you're calling about?" I answered, "Problems with my modem" and waited for a second. The voice assistant responded, "Please tell me more about the issue you're having with your modem." I wasn't sure what to say, so I tried saying "It won't connect consistently" which seemed to work because that got me to the next step. 

Then, the voice assistant told me it could see the number I was calling from, and asked if this was the same number that I was calling about. I told them that it was. It then said, "One minute while I handle this." That was actually nice because the team was able to access my account so I didn't have to handle that when I got through to the customer service representative. They did however ask me for the passcode to the account so there was a second layer of security which I also appreciated. 

Next, it took me to a hold line but told me that there would be a wait, and if I preferred it could offer me a callback. The callback option would save my place in line. It told me the wait time would be about 6 to 7 minutes, and it was up to me if I wanted to stay on the line or not. The wait time wasn't bad so I just stayed on the line, but it's a nice option if there's a long wait time. Someone answered after about 6 minutes and they were very helpful and clear. They walked me through some troubleshooting steps which unfortunately didn't work but set me up for a replacement which should solve the issue. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

AT&T Tech Support Customer Phone Number 877-737-2478 - Stats

Phone number to dial877-737-2478
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9am
Average wait4 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication94%
Quality of help91%
Customer votes390
Information last updatedSun Mar 24 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Tech Support's Best Toll-Free/800 Customer Phone Number

This is AT&T Tech Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T Tech Support agent. This phone number is AT&T Tech Support's Best Phone Number because 13,578 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-737-2478 include Account Access, Appointment Setup, Refund a Charge, Check on a Claim, Make a Claim and other customer service issues. Rather than trying to call AT&T Tech Support first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, AT&T Tech Support has 5 phone numbers. It's not always clear what is the best way to talk to AT&T Tech Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to AT&T Tech Support?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Tech Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with AT&T Tech Support, including their website / help desk. Visit our AT&T Tech Support Customer Service page for more information.
AT&T Tech Support Customer Service

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