ADT Phone Number

Call ADT customer service faster with GetHuman

  • Calls ADT's Customer Service department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:30am
  • Popular issues for this call center: Cancel service, Technical support, Update account information, Refund, and Start service.
  • Reach a live ADT agent: Press 5 at the first menu, then press 5 again, press 5 again.
  • What you hear when you call: To start new service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you're already a customer, press 4.

What to expect when you call

Heard when the phone system first answers
"All circuits are busy now. Please try your call o three four t. All circuits are busy now. Please try your call later. O three four t. Welcome to ADT. To maintain excellent service, all calls to and from ADT may be recorded. To start new ADT service for your home, press one. For your business, press two. For a scheduled installation, press three."
Excerpt from a call with ADT
Tuesday, January 2, 2024 8:08 PM
They may ask you to enter information with the dial pad
"Welcome to ADT. To maintain excellent service, all calls to and from ADT may be recorded. To start new ADT service for your home, press one.
For your business, press two. For a scheduled installation, press three.
Please enter your five digit ZIP code to see if you qualify for any special promotions in your area."
Excerpt from a call with ADT
Thursday, March 21, 2024 2:43 PM
They may need to look up your account
"You may hear a few seconds of silence while we try to look up your account."
Excerpt from a call with ADT
Sunday, January 14, 2024 11:11 PM
The first phone menu
"Welcome to ADT. To maintain excellent service, all calls to and from ADT may be recorded.
To start new ADT service for your home, press one.
For your business, press two.
For a scheduled installation, press three.
If you are already an ADT customer, press four."
Excerpt from a call with ADT
Sunday, March 24, 2024 12:17 AM
After you press 4
"If you are moving or would like to cancel your services, press six.
If your alarm is going off, press one.
For appointments or technical support, press two."
Excerpt from a call with ADT
Tuesday, February 6, 2024 1:34 AM

Calling ADT Customer Care at 800-280-6946

Mar 18, 2024

We have had a spat of break-ins within my neighborhood and while I think it's just a one-off occurrence, it has me thinking about home security. It may be time to look into ADT just so that I have peace of mind, which led me to do some research on different companies. ADT just kept popping out at me though because they are obviously one of the biggest name brands. I decided the best way to see was just by calling and talking to someone about my options. 

ADT Security Services likely gets a lot of phone calls from people who want to start services or change services. I imagine they also have billing issues to deal with and other similar issues. Therefore, I didn't really know how long I would end up on the phone waiting, but I figured if I could get to someone within half an hour then it would be worth the wait. I don't know if I would have just hung up if it was longer, but it only ended up being a minute. I was quite impressed by that and its certainly something I will keep in mind when making my final decision. 

When I first called, a recorded message greeted me with, "Welcome to ADT. To maintain excellent service all calls to and from ADT may be recorded. To start new ADT service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you are already an ADT customer, press 4." After I chose option 1 since I wanted a new service, the automated assistant responded, "Please enter your five-digit zip code to see if you qualify for any promotions in your area."

It then confirmed the zip code by reading it back to me and informed me that my call may be monitored or recorded for training purposes. I settled back to wait for a minute, but the hold music didn't even start to play before an agent picked up. Almost instantly I heard, "Thank you for calling ADT Security Services, my name is Alexa, who do I have the pleasure of speaking with?"

Not only was I quite pleased with the quick response time, but Alexa spoke very clear English and was able to answer all of my questions. They were extremely helpful and addressed all of my concerns in a friendly manner. I was impressed with the service and with the timely nature of my call, so I have a lot to think about now. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

ADT Customer Phone Number 800-280-6946 - Stats

Phone number to dial800-280-6946
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Average wait33 minutes
Current wait47 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, twitter, web, email, chat
Quality of communication90%
Quality of help70%
Customer votes327
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

ADT's Best Toll-Free/800 Customer Phone Number

This is ADT's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ADT agent. This phone number is ADT's Best Phone Number because 17,166 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-280-6946 include Cancel service, Technical support, Update account information, Refund, Start service and other customer service issues. Rather than trying to call ADT first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web or email or chat. In total, ADT has 7 phone numbers. It's not always clear what is the best way to talk to ADT representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to ADT?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like ADT. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with ADT, including live chat and email and their website / help desk and their Twitter handle. Visit our ADT Customer Service page for more information.
ADT Customer Service

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