ABCMouse Customer Service

Phone Number & Contact Information

800-633-3331
Toll-free·Calls Customer Service·Most popular ABCMouse number
Q:How do I get a live human at ABCMouse?
A:Press 0, ignore other prompts OR Press 4
Q:Does ABCMouse offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 7 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timescommon issuesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this ABCMouse phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, ignore other prompts OR Press 4
Below are some clips we've found from ABCMouse's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thank you for calling ABCmouse customer care. This call is recorded for quality assurance purposes. I can help with many things such as billing and technical support. I can also help you with guides and extra instructions through text message. Are you on a device where I can send you text messages? No problem. Please note that this may affect the services I can provide."
Excerpt from a call with ABCMouse
Monday, January 29, 2024 4:09 PM

What are the hours and when should I call?

ABCMouse operates the call center for this 800-633-3331 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 291 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ABCMouse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ABCMouse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ABCMouse is Saturday. The most busy day to call is Friday, which averages 371% more phone calls by comparison. Again, this is based on a sample of 291 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call ABCMouse is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that ABCMouse staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why call this ABCMouse number?

Below is a sample of recent calls to ABCMouse, and their purpose. Are any of these similar to the reason you are trying to call?
Subscription status inquiry: "Is my subscription still open? Yes or no?"
- From a call lasting 2m 55s , Apr 12, 2024 3:36 PM
Refund request: "I would like a refund for my subscription."
- From a call lasting 3m , Apr 5, 2024 1:22 PM
Billing inquiry: "I was just wondering, do I, by chance, have two ABCMouse accounts because for some reason, I got charged twice."
- From a call lasting 7m 6s , Mar 20, 2024 7:43 PM
Path progression issue: "My daughter is in the snowy mountains, but the program keeps moving her to the Savannah."
- From a call lasting 8m 13s , Mar 11, 2024 10:22 PM
Seeking account assistance: "I need help accessing my account, I don't have the email or text message for verification."
- From a call lasting 2m 41s , Feb 29, 2024 9:36 PM
Cancel subscription: "I want to cancel my subscription."
- From a call lasting 1m 17s , Feb 23, 2024 9:47 PM
Cancellation request: "Cancel a b c mask."
- From a call lasting 3m 23s , Feb 23, 2024 4:06 PM
General inquiry: "Customer service. Yeah."
- From a call lasting 2m 18s , Feb 21, 2024 8:43 PM
Speaking with customer service: "I need to speak with a customer service representative."
- From a call lasting 2m 8s , Feb 21, 2024 8:40 PM
Speak to representative: "I need to speak with a real person regarding my account issue."
- From a call lasting 2m 6s , Feb 21, 2024 8:38 PM

My Experience Calling 800-633-3331

Feb 12, 2024

When calling this number, it's important to note that you cannot get any live assistance outside of weekdays. This number is only staffed between 9 a.m. and 6 p.m. Eastern on Monday through Friday, but it does have an automated system that can provide you with some technical or billing assistance.

That can be helpful if you've got an account in place, but in most cases, the automated system seems a little lacking. The system does allow for some basics with website help, but I wasn't able to get more than that.

When I called, the system told me that it could assist me with my call and asked me for the reason I was calling. It offered choices such as billing, technical support and more, and I chose tech support. The system then asked me to confirm what I was using to access ABCMouse, and I said that I was using a laptop.

At that point, the system asked me to identify the problem that I was calling about, suggesting things like the website not loading or an issue with logging in. I said that I was having problems with the website, and the system said that I should consider changing my browser. The system told me that ideally, I would use either Firefox or Google Chrome to access the site, and it warned that Edge and Safari could both cause issues with the site.

The system then asked if it had completely answered my question, and to see what else it would do, I said that it had not. The system then sent a text message to me and said that in order to proceed, it would need me to enter in my e-mail so I could be contacted later if needed. The system sent me a text, and it said that it would wait for me to respond with my e-mail before it could connect me to someone.

There is no way past this; if you wait to respond to the text, the system will simply keep asking you to provide your e-mail. Once I did so, the system took me to the call center, where I received a message saying help was not available. However, the system does not allow you to leave a message for anyone at ABCMouse. A check of the website also reveals that the number is not publicized on the site, suggesting that they really don't want people to call them.

Overall, I thought the system's help was basic but not really helpful for anything more than that. I was able to get some basic information about how to make the website work, but I wasn't able to go in-depth for a deeper solution. I also didn't have the option to get detailed help or request a callback, which was a negative.

If I were a customer, I would hesitate to use this number. It seems that the better choice is to opt for online help through its messaging system.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact ABCMouse Customer Service

There are of course other ways to contact ABCMouse customer service besides the phone. Below we list the best ones, by medium.
ABCMouse's website
As a last, sometimes only, resort- ABCMouse customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is ABCMouse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ABCMouse agent. This phone number is ABCMouse's best phone number because 52,776 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-633-3331 include Account Access, Update Account Info, Cancel Account, Refund a Charge, Account Setup and other customer service issues. The ABCMouse call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, ABCMouse has 1 phone number. It's not always clear what is the best way to talk to ABCMouse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ABCMouse. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ABCMouse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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