Calling this 7-Eleven number should go right to a real human being ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this 7-Eleven phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then wait on the line until transferred to a representative.
Here is how our research team describes the way the 7-Eleven phone system greets you: 7Rewards or 7/11 app, press 1. Store or product feedback, press 2. 7Now app or delivery request, press 3. Franchise info, press 4. Speedway locations, please call 1-800-643-6948.
Below are some clips we've found from 7-Eleven's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling seven Eleven customer care.
All calls may be recorded for quality assurance.
Please listen carefully to the following menu options.
For questions regarding Seven Rewards or the Seven Eleven app, press one.
For store or product feedback, press two."
Excerpt from a call with 7-Eleven
Saturday, January 6, 2024 4:30 PM
The first phone menu
"Thank you for calling seven Eleven customer care.
All calls may be recorded for quality assurance.
Please listen carefully to the following menu options.
If your call is regarding a Speedway location, please press five.
For questions regarding seven rewards or the seven Eleven app, press one.
For store or product feedback, press two."
Excerpt from a call with 7-Eleven
Monday, March 25, 2024 7:24 PM
After you press 4
"For any questions concerning your employee w two four For seven eleven franchise opportunities, please press one.
For CCPA or other questions regarding the use of personal information, please press two."
Excerpt from a call with 7-Eleven
Monday, March 25, 2024 7:24 PM
What are the hours and when should I call?
7-Eleven operates the call center for this 800-255-0711 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 210 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this 7-Eleven phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like 7-Eleven staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call 7-Eleven is Sunday.The most busy day to call is Friday, which averages 282% more phone calls by comparison.Again, this is based on a sample of 210 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call 7-Eleven is Wednesday.
Why call this 7-Eleven number?
Below is a sample of recent calls to 7-Eleven, and their purpose. Are any of these similar to the reason you are trying to call?
Employment verification request: "I have been trying to get verification that I'm no longer an employee at the seven Eleven Corporation."
- From a call lasting 4m 59s , Mar 14, 2024 12:50 PM
Seeking HR assistance: "I need human resources, management is trying to unjustly take me off the schedule."
- From a call lasting 4m 31s , Mar 4, 2024 5:11 PM
Harassed by homeless person: "A homeless person harassed me at the ATM, asking to buy him liquor."
- From a call lasting 8m 3s , Feb 26, 2024 9:41 PM
Return policy inquiry: "I was trying to figure out what the policy on returns are for certain items in the store."
- From a call lasting 3m 21s , Feb 19, 2024 5:01 PM
Customer service complaint: "I need to address this because he needs to be either fired or have a long talk."
- From a call lasting 5m 26s , Feb 14, 2024 11:09 PM
Denied restroom access complaint: "I've been denied use of the bathroom at two of your stores."
- From a call lasting 14m 24s , Feb 13, 2024 3:06 AM
Unpaid wages inquiry: "I'm trying to get in touch with somebody at seven eleven, like, corporate so I can pay."
- From a call lasting 9m 48s , Feb 2, 2024 5:19 PM
Questions about paycheck: "I would like to know why I haven't received my paycheck yet."
- From a call lasting 5m 26s , Jan 6, 2024 4:30 PM
More Ways to Contact 7-Eleven Customer Service
There are of course other ways to contact 7-Eleven customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- 7-Eleven customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is 7-Eleven's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a 7-Eleven agent. This phone number is 7-Eleven's best phone number because 11,094 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-0711 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call 7-Eleven first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, 7-Eleven has 2 phone numbers. It's not always clear what is the best way to talk to 7-Eleven representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for 7-Eleven. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like 7-Eleven. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.