Vimeo Help Pages
Vimeo Customer FAQ, Forum, and Online Help Desk
Vimeo Help @ vimeo.zendesk.comCustomer Help
- It takes an average of 26 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 1:30pm.
- Common topics include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge, and more.
Help for your specific problem
Start typing out the reason you want to get in touch with Vimeo. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.
Recent Vimeo help topics searched
Hello Supervisor(s), Manager(s) and*or to all that it may concern at Vimeo. I am contac...
I just learned that Vimeo recognizes the Southern Poverty Law Center, SPLC, and its lis...
I was given an access code for some videos on vimeo. When I opened my vimeo account, I...
I’ve been emailing in regarding by a refund for a couple weeks now, no one has gotten b...
i never use this appp please i want my money back
how you can charge $** when i didnt use the appp . iwant my money back
My account was disabled. I need help asap!
Hi, I'm writing as a representant of the account *****@***.com. Our account was suspend...
I have a VIMEO PRO account under *****@***.com. **I need to reset the password however...
I bought Vimeo Plus but didn’t realize it was taking $** immediately out of my account...
hi . i previously signed up for vimeo free trial . i never actually watched any videos...
how do I go about starting a streaming channel on Vimeo. Do you still have an initiat...
I need help with embedding live streaming and live chat into Mighty Networks live vide...
I can't access my purchased video
I was charged ** dollars on my card and I didn’t authorize that to be done and I want V...
I tried to purchase the movie Dark Matter (travis Rice) and after submitting my billing...
Hi, *we want to use Vimeo OTT services in Malaysia but as we opened account, facing man...
Vimeo Online Help at vimeo.zendesk.com - Info & Stats
Help desk addresshttps://vimeo.zendesk.com/hc/en-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:30pm
Average turnaround time26
Rank amongst all ways to reach them3
Other means of communicationtwitter, email, web, chat
Communication customer rating78%
Quality of help rating63%
Votes for online help43
When this was last updatedSat Apr 13 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Vimeo Help Pages: What to Know
This is the Vimeo help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Vimeo's best customer help page or faq or forum, this is the best entry point according to 4,524 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on vimeo.zendesk.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Vimeo agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Vimeo: General Information
Vimeo does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Vimeo using 4 different media: twitter, email, web, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Vimeo.
Do Vimeo and GetHuman work together?
GetHuman has no relationship with Vimeo and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.