USAA Help Pages
USAA Customer FAQ, Forum, and Online Help Desk
USAA Help @ usaa.comCustomer Help
- It takes an average of 15 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 9am.
- Common topics include Coverage Questions, Cancel Account, Make a Claim, Check on a Claim, Roadside Assistance, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling USAA and talking to a real human being instead of searching their help site for answers.
Recent USAA help topics searched
I changed to USAA overseas last month. I will be living in Spain for ** months. I sign...
A vehicle accident with * of your customers. A response to this would be nice as my ins...
I need to cancel insurance on the **** Sonata I don't have it now
so we are very disappointed with the ussa service .*Its been a month on this claim and...
A block has been put on my debit card and I can't seem to be able to get a new one righ...
Hello,**I previously had opened an account with USAA over ** years ago but had teminate...
I recently called to nake a claim for damadged windshield. I was transferred to a sate...
Need to get into my account to reset my password
I did send messages now please call me now.
I want to authorize Google pay and want to do biometric log in.
Unfreeze funds on a check that USAA had to endorse. Also need access to my loan paperwo...
TO Whom :I'm Phils Paint and Body Shop. I have a check sent to me by mail and I don't k...
Hi my account was locked * weeks ago, I sent proof of my ID my passport photo co...
Traveling internationally. There’s a hold on my card as it keeps getting declined when...
Water damage in house
USAA Online Help at usaa.com - Info & Stats
Help desk addresshttps://www.usaa.com/inet/pages/ContactUsMain
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time15
Rank amongst all ways to reach them4
Other means of communicationphone, web, facebook, twitter
Communication customer rating80%
Quality of help rating87%
Votes for online help4,307
When this was last updatedSat Apr 13 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-531-8722
USAA Help Pages: What to Know
This is the USAA help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for USAA's best customer help page or faq or forum, this is the best entry point according to 146,520 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-531-8722) which we show above. Sometimes when you dig through the various help topics and volumes on usaa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from USAA agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting USAA: General Information
USAA has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with USAA using 4 different media: phone, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-531-8722 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like USAA.
Do USAA and GetHuman work together?
GetHuman has no relationship with USAA and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.