TurboTax Help Pages
TurboTax Customer FAQ, Forum, and Online Help Desk
TurboTax Help @ turbotax.intuit.comCustomer Help
- It takes an average of 25 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 3:45pm.
- Common topics include Track My Refund, Can't Access Account, Missing Refund, Refund a Charge, Ask For Tax Help, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling TurboTax and talking to a real human being instead of searching their help site for answers.
Recent TurboTax help topics searched
I need to access my turbo tax cannot get into email because of old information i need i...
Need to change address or banking information
I need to get to my **** w* information for college, i did it on turbo tax. I cannot ge...
Issue with the online software...not allowing me to finishing my state taxes..because o...
When filing for my state taxes, a K ** veterans and seniors claim pops up and I can’t g...
Filed my taxes over a week ago, but still shows that I have to wait ** hours there’s no...
Texas doesn't have state taxes nor an number for number ** on the w* form
Always use turbo tax, do it myself but this past year have inheritance, life Ins, ***k...
I need help getting in my account from last year to get my AGI..
Can't get signed in to Turbo Tax after many tries, and I was cut off by a customer serv...
I thought it was all free
I’ did not get my eic for **** and didn’t receive anything about why, it needs resolved...
I need help fixing my rejected New York tax return.
i can not log into my acccount, then i go to account recovery i fill out the things the...
The IRS online tool and calling service is unable to provide any information regarding...
TurboTax Online Help at turbotax.intuit.com - Info & Stats
Help desk addresshttp://turbotax.intuit.com/support/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:45pm
Average turnaround time25
Rank amongst all ways to reach them6
Other means of communicationphone, chat, facebook, twitter, web
Communication customer rating93%
Quality of help rating78%
Votes for online help261
When this was last updatedTue Apr 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-446-8848
TurboTax Help Pages: What to Know
This is the TurboTax help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for TurboTax's best customer help page or faq or forum, this is the best entry point according to 109,458 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-446-8848) which we show above. Sometimes when you dig through the various help topics and volumes on turbotax.intuit.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from TurboTax agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting TurboTax: General Information
TurboTax has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with TurboTax using 5 different media: phone, chat, facebook, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-446-8848 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like TurboTax.
Do TurboTax and GetHuman work together?
GetHuman has no relationship with TurboTax and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.