linda lou: “Its snowing so they went home. But could have ...”
Waited: 15 mins
Bad app: “What customer service I can't contact anyone. ...”
Waited: 60 mins
KEVIN: “No one answered the phone or the intrenet. Bad...”
Waited: 5 mins
Why should I comment about customer care at http://feedback.weather.com?
First, as customers we can all benefit by learning from each other. Any information you find here that is helpful was provided by another The Weather Channel - Weather.com customer.
Second, we need to keep companies like The Weather Channel - Weather.com in check. If there is a common problem or complaint related to customer service, we need to make each other aware, and ensure that they are listening.