Sony Help Pages
Sony Customer FAQ, Forum, and Online Help Desk
Sony Help @ esupport.sony.comCustomer Help
- It takes an average of 65 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 3:45pm.
- Common topics include Password Reset, Device Support, Banned Account, Technical Support, Warranty Claim/Repairs, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Sony and talking to a real human being instead of searching their help site for answers.
Recent Sony help topics searched
I bought a gift card online that was already redeemed before me. I never got my psn money
Error code repeatedly
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Can you change number or remove the *SV to my PlayStation account?
Try to log into my PSN but no longer have the email that's with it
i need to change my age on my ps* account
Earlier I was on my PlayStation and my controller was working perfectly fine, now my co...
Can a ps* card be used on a ps* card
I've waiting off and on hold for going on * hours I need to speak to an agent
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The *sv was turned off for the account signing into my PlayStation account but now it’s...
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i can't reset my password because my security info and all that is wrong because it's b...
Problemas con la cuenta del ps*
Sony Online Help at esupport.sony.com - Info & Stats
Help desk addresshttp://esupport.sony.com/US/perl/index.pl
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:45pm
Average turnaround time65
Rank amongst all ways to reach them3
Other means of communicationphone, web, twitter
Communication customer rating79%
Quality of help rating56%
Votes for online help450
When this was last updatedMon Apr 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-909-7669
Sony Help Pages: What to Know
This is the Sony help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Sony's best customer help page or faq or forum, this is the best entry point according to 43,722 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-909-7669) which we show above. Sometimes when you dig through the various help topics and volumes on esupport.sony.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Sony agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Sony: General Information
Sony has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Sony using 3 different media: phone, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-909-7669 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Sony.
Do Sony and GetHuman work together?
GetHuman has no relationship with Sony and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.