Shopify Help Pages
Shopify Customer FAQ, Forum, and Online Help Desk
Shopify Help @ support.shopify.comCustomer Help
- It takes an average of 40 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 9am.
- Common topics include Account Access, Overcharge on Account, Missing Payment, Cancel Account, Account Setup, and more.
Help for your specific problem
Start typing out the reason you want to get in touch with Shopify. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.
Recent Shopify help topics searched
Hello,**I have a shopify account with you, which was opened up in July, by another indi...
I have lost my money and my order has not arrived yet because of this I am not happy at...
I received wrong product
Shopify keeps crashing, i need help with that. You have a bad platform.
Hello I ordered * sweaters from **https:**booaatbest-in-com.myshopify.com* **this fa...
I would like to know why shopify terminated our website and not explained properly why...
I have placed an order worth Rs **** today. NOT Received any acknowledgement or confirm...
please provide me the number as i can talk about my problem
I have order boat blootooth of combo set u have deleverd me JBL headphone pls replace m...
i have done payment of headphones but your product is not deleviered
I didn't received my vlcc anti aging lighting face wash but delivery confirmation msg d...
There is a online store on your website names mariana-in.myshopify.com i ordered from t...
Ek maine order kiya tha iska status dekhna hai
Shuit jaisa maine order kiya tha bilkul different aya hai please change kr diya Jay bil...
I ordered a black , white houndstooth blazer from group called Ultamoden back in Feb Ma...
Sir I order the parcel but the merchant not ship**ped my parcel
Shopify Online Help at support.shopify.com - Info & Stats
Help desk addresshttp://support.shopify.com/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time40
Rank amongst all ways to reach them2
Other means of communicationchat, web
Communication customer rating91%
Quality of help rating76%
Votes for online help42
When this was last updatedWed Apr 17 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Shopify Help Pages: What to Know
This is the Shopify help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Shopify's best customer help page or faq or forum, this is the best entry point according to 11,538 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.shopify.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Shopify agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Shopify: General Information
Shopify does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Shopify using 2 different media: chat, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Shopify.
Do Shopify and GetHuman work together?
GetHuman has no relationship with Shopify and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.