National Grid Help Pages
National Grid Customer FAQ, Forum, and Online Help Desk
National Grid Help @ nationalgridus.comCustomer Help
- It takes an average of 32 hours to fix issues starting at their website.
- This link goes to the Upstate NY Customer Service section of their help site.
- The most trafficked time of day is around 1:30pm.
- Common topics include Update Account Info, Cancel Service, Setup Payment Arrangement, Pay Bill, Setup Service, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling National Grid and talking to a real human being instead of searching their help site for answers.
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National Grid Online Help at nationalgridus.com - Info & Stats
Help desk addresshttps://www.nationalgridus.com/Upstate-NY-Home/Contact-Us/
Department you interact withUpstate NY Customer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:30pm
Average turnaround time32
Rank amongst all ways to reach them3
Other means of communicationphone, web, twitter
Communication customer rating91%
Quality of help rating92%
Votes for online help516
When this was last updatedTue Apr 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-322-3223
National Grid Help Pages: What to Know
This is the National Grid help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for National Grid's best customer help page or faq or forum, this is the best entry point according to 52,224 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-322-3223) which we show above. Sometimes when you dig through the various help topics and volumes on nationalgridus.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from National Grid agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting National Grid: General Information
National Grid has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with National Grid using 3 different media: phone, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-322-3223 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like National Grid.
Do National Grid and GetHuman work together?
GetHuman has no relationship with National Grid and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.