McDonald's Help Pages
McDonald's Customer FAQ, Forum, and Online Help Desk
McDonald's Help @ mcdonalds.comCustomer Help
- It takes an average of 3 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 3:30pm.
- Common topics include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling McDonald's and talking to a real human being instead of searching their help site for answers.
Recent McDonald's help topics searched
I was humiliated, I suffered racism and insults from the McDonald's manager and he kick...
I order the wrong food . I didn’t touch the food at all. They said I couldn’t change my...
My order was all messed up I ordered a Big Mac meal with fries and a sweet tea and all...
Yes I’m going to the drive-through I use my app for a frappe and at the window they sai...
I'm not explaining this in a txt I need someone to contact me asap!
being acused of doing something in the restroom when all i was doing was going number...
Just visited your Lantana and I** location and an item was missing but nothing was comm...
I wanted a partial refund on my order, I went over to the McDonald's on **** E Fry Blvd...
I made an online order on vacation and paid for it in the app. The order code was zh...
GM! I arrived at the McDonalds at ** and Hayes in Roseville Michigan to pick up a door...
Second day in a row mcdonalds on state st in racine,wi is not functioning properly I wa...
I tried calling our local McDonald's in our area in Knoxville, Tennessee. The reason I...
McDonald's Online Help at mcdonalds.com - Info & Stats
Help desk addresshttps://www.mcdonalds.com/us/en-us/contact-us.html
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time3
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating67%
Quality of help rating82%
Votes for online help25
When this was last updatedThu Apr 11 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-244-6227
McDonald's Help Pages: What to Know
This is the McDonald's help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for McDonald's's best customer help page or faq or forum, this is the best entry point according to 10,272 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-244-6227) which we show above. Sometimes when you dig through the various help topics and volumes on mcdonalds.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from McDonald's agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting McDonald's: General Information
McDonald's has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with McDonald's using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-244-6227 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like McDonald's.
Do McDonald's and GetHuman work together?
GetHuman has no relationship with McDonald's and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.