Match.com Help Pages

Match.com Customer FAQ, Forum, and Online Help Desk

Match.com Help @ match.com
Customer Help
  • It takes an average of 7 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:45am.
  • Common topics include Unblock Account, Cancel My Subscription, Refund a Charge, Account Access, Update Account Info, and more.
Since there is a phone number available, we have to recommend calling Match.com and talking to a real human being instead of searching their help site for answers.

Recent Match.com help topics searched

I had recently canceled match and just started a new account today. I believe it’s tryi...
I would like to cancel my subscription. *There does not seem to be a way to do that
I am trying to cancel my subscription to Match.com, which expires tomorrow. Their syste...
I was just chatting with someone after explaining my problems. They sent me to a join...
Not sure how your billing shows up on my bank account
I have been blocked out of my account suddenly and I just signed up.
I have been blocked out of my account and I have no idea why, thank you!
This will be the third time that I have written to you. I have told you about the very...
Match sent me a message - saying I could log into my account - match login did not let...
Link to access my account *Password and email regularly used are no longer valid
I lost a contact and I want to be connected to him. His name is EJ could you help me ge...
This is the third time I have written you today. No one has reached out to me. You keep...
You are sending me likes when in fact they have not!! They have viewed my profile but h...
Not receiving email with link to reset sign in information
I CAN NOT LOG BACK INTO MY ACCOUNT *AFTER REQUESTING, HAVE NOT RECEIVED A LINK TO RESET...
I had ended my subscription with Match and I was not supposed to get billed again at th...
I want to cancel subscription and don't want to get charged for another month. I found...

Match.com Online Help at match.com - Info & Stats

Help desk addresshttps://www.match.com/dnws/help/#holder
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time7
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating80%
Quality of help rating87%
Votes for online help7,222
When this was last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-926-2824

Match.com Help Pages: What to Know

This is the Match.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Match.com's best customer help page or faq or forum, this is the best entry point according to 227,046 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-926-2824) which we show above. Sometimes when you dig through the various help topics and volumes on match.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Match.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Match.com: General Information

Match.com has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Match.com using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-926-2824 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Match.com.

Do Match.com and GetHuman work together?

GetHuman has no relationship with Match.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Match.com Contact Info

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