Kohl's Help Pages

Kohl's Customer FAQ, Forum, and Online Help Desk

Kohl's Help @ cs.kohls.com
Customer Help
  • It takes an average of 18 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 1:45pm.
  • Common topics include Cancel an Order, Refund, Track an Order, Place an Order, Complaint, and more.
Since there is a phone number available, we have to recommend calling Kohl's and talking to a real human being instead of searching their help site for answers.

Recent Kohl's help topics searched

Unrecognized charge on my bank card, I have no knowledge as to what was purchased. I di...
I did not receive all my items in my order.
DUE TO ILLNESS I WAS UNABLE TO USE MY $** KOHL*S CASH THAT EXPIRED ********. I CALLED...
I spent two hours today looking at Kohls.com for things I wanted to buy because I got a...
I ordered Fiesta Ware Turquoise Spoon Rest. I received a Poppy Mini-Disc Pitcher instea...
I applied for a credit card before checking out, I was APPROVED but when checking out I...
Hello. I just...
Is Kohl's discontinuing the CHAPS brand of women's clothing? If so, WHY??
I am the next door neighbor for Emily J. Streck, have been her neighbor for the past...
Kohls cash. I have been trying to use my kohls cash from a recent order but it was unsu...
I need to know what my credit limit is on my Kohl's card and if I owe anything I can't...
I cannot access my W-* form for ****. I worked, briefly at the Myrtle Beach store. I ha...
My kohls card will not work need a new card please
Just wanted to say Kohl's has the best ad on TV with "Sunny Side of the Street". It ma...
In January **** I was asked by KOHL's to take a survey which I did. At the end of the...
I’m basicly homebound in Logansport, In the last several months. The nearest Kohls in i...
Order Number: **********, i want to use my kohls cash for this order. Can I change my p...

Kohl's Online Help at cs.kohls.com - Info & Stats

Help desk addresshttps://cs.kohls.com/app/ask/noIntercept/1
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time18
Rank amongst all ways to reach them4
Other means of communicationphone, chat, facebook, web
Communication customer rating78%
Quality of help rating81%
Votes for online help26
When this was last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number855-564-5705

Kohl's Help Pages: What to Know

This is the Kohl's help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Kohl's's best customer help page or faq or forum, this is the best entry point according to 3,588 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (855-564-5705) which we show above. Sometimes when you dig through the various help topics and volumes on cs.kohls.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Kohl's agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Kohl's: General Information

Kohl's has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Kohl's using 4 different media: phone, chat, facebook, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 855-564-5705 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Kohl's.

Do Kohl's and GetHuman work together?

GetHuman has no relationship with Kohl's and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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