Kia Motor Co Customer Service
Phone Number & Contact Information
Toll-free·Calls Customer Service·Most popular Kia Motor Co number
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How do I get through the phone menu to a real live person?
Heard when the phone system first answers
They may ask your reason for calling (instead of a menu)
They may ask you to say or enter information
I can get you to a representative, but in order to make sure I get you to the right representative, it's helpful if I know who you are. Please say or enter the last four digits of your Social Security number."
The first phone menu
Let's try a different way. If you are calling about your own personal account, press one. For your business account, press two. If you are calling from a dealership, press three. From an insurance company, press four."
What are the hours and when should I call?
Why call this Kia Motor Co number?
My Experience Calling Kia Motor Co at this Number
This phone number is used for managing existing accounts with Kia Finance America, so it's not going to be very useful to you unless you already have an account with Kia. When I called, the automated system warned that it was experiencing higher call volumes than usual and strongly recommended that I go online to resolve my question if possible.
After that message, I was asked if I was calling about my personal account, to which I said no. I was then asked if I was calling about a business account, which was also a no. I was then told I would have to speak to a representative for assistance and asked if I would like to be connected to one.
I said I would, and despite the warning, I was almost instantly connected with a representative. I said I had seen an ad for a Kia Forte with a 2.9% APR and wanted to know how long that promotion would be available. She said that she did not have any of that information and would be unable to answer my question, adding that she was only able to help with finance-related concerns. Without an account, there was nothing more that she could do for me, so I thanked her for her time and ended the call.
Overall, I wasn't very impressed with the service I received on this call. I understand that Kia wants this number to be used only for finance-related problems and would like to offer its existing customers that help, but I believe that Kia's customer service representatives should at least have some working knowledge of what's going on with the company.
Rather than say that she can't provide any assistance, a representative should be able to say that she can transfer a caller to someone else in the company who might be able to help or provide a number or website that could get the caller the information they need. That would be far more effective than simply saying that she couldn't help with the problem.
On the positive side, the call was incredibly quick and simple to navigate. Despite the warnings of a long wait time, I had no issue getting connected to a representative. I tried this call twice to check if the first time was a fluke, and my wait time was negligible on both occasions. By the time the system had completed the automated message, I was already connected with a representative.
If I needed assistance with finance, I'd probably use this number. But if I only needed information, I'd look elsewhere.
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Conclusion and closing notes
This is Kia Motor Co's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kia Motor Co agent. This phone number is Kia Motor Co's best phone number because 2,154 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-331-5632 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Kia Motor Co first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Kia Motor Co has 2 phone numbers. It's not always clear what is the best way to talk to Kia Motor Co representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kia Motor Co. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kia Motor Co. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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