angelo fat-: “Could not talk to an operator to change my ele...”
Waited: 40 mins
Stoveit: “Third world equipment and service. You all are...”
Waited: 99 mins
Why should I comment about customer care at https://www.firstenergycorp.co...?
First, as customers we can all benefit by learning from each other. Any information you find here that is helpful was provided by another Jersey Central Power & Light (JCP&L) customer.
Second, we need to keep companies like Jersey Central Power & Light (JCP&L) in check. If there is a common problem or complaint related to customer service, we need to make each other aware, and ensure that they are listening.