notsocusto-: “I never received a response, even after 60 min...”
Waited: 60 mins
mandy Hayw-: “Today is Thursday April 25th I went to pennies...”
Waited: 40 mins
Why should I comment about customer care at https://www.facebook.com/jcp?v...?
First, as customers we can all benefit by learning from each other. Any information you find here that is helpful was provided by another JCPenney.com customer.
Second, we need to keep companies like JCPenney.com in check. If there is a common problem or complaint related to customer service, we need to make each other aware, and ensure that they are listening.