Hotels.com Help Pages
Hotels.com Customer FAQ, Forum, and Online Help Desk
Hotels.com Help @ service.hotels.comCustomer Help
- It takes an average of 31 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 1pm.
- Common topics include Recover Account, Change a Reservation, Make a Booking, Cancel a Reservation, Problem With a Rental, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Hotels.com and talking to a real human being instead of searching their help site for answers.
Recent Hotels.com help topics searched
I am writing due to have a completely dissatisfying experience regarding the quality of...
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Just at the end of my booking a sign came up if I want to "pay now" or "pay at the Hote...
I was just going to make a booking with hotel.com.*I was ask if I want to "pay now" or...
I stayed three nights at the Quality Inn in Show Low, AZ. There was no breakfast at a...
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The past * days I keep getting an error message sorry Something happened in error pleas...
Ich habe eine Best*tigung *ber eine Buchung f*r den **.*.**** im B&B S*d Genshagen-Ludw...
I would like hotels to actually send my coupons for *** or a free night.. I was given...
Dear Hotel.com Customer Support,**I hope this email finds you well. I am writing to exp...
Hotels.com Online Help at service.hotels.com - Info & Stats
Help desk addresshttp://service.hotels.com/app/home/locale/en_US
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time31
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating55%
Quality of help rating72%
Votes for online help754
When this was last updatedTue Apr 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-346-8357
Hotels.com Help Pages: What to Know
This is the Hotels.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Hotels.com's best customer help page or faq or forum, this is the best entry point according to 27,378 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-346-8357) which we show above. Sometimes when you dig through the various help topics and volumes on service.hotels.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Hotels.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Hotels.com: General Information
Hotels.com has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Hotels.com using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-346-8357 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Hotels.com.
Do Hotels.com and GetHuman work together?
GetHuman has no relationship with Hotels.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.