Hertz Help Pages
Hertz Customer FAQ, Forum, and Online Help Desk
Hertz Help @ hertz.comCustomer Help
- It takes an average of 7 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 1:15pm.
- Common topics include Lost and Found, Change Reservation, Refund a Charge, Problem With a Rental, Find a Reservation, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Hertz and talking to a real human being instead of searching their help site for answers.
Recent Hertz help topics searched
Merge navigation systems between phone and Tesla. Using Uber app and need to use navigation
I joined Siemens Energy and made a hertz gold membership using their corporate discount...
There was an unfortunate delay arranging for an extention of my rental, due intirely as...
I rented a Hertz car from AAA. If I use their Credit Card, I get an immediate discount...
I just joined hertz recently ,I managed to withdraw my first and second day income suc...
I’ve booked a reservation that was for * AM last night in Fort Lauderdale. My flight wa...
Hello, *I would like to know if it is possible to pay in cash for the rent, and the sec...
billing issue...please call me at **********
I became a gold member and also did a reservation online which has been paid for with m...
I can't figure out how to get the AAA **% discount I saw in a AAA email. I have looked...
I HAVE BEEN LOCKED OUT OF MY GOLD LOGIN. IT NEEDS TO BE RESET. ALSO, IT IS IMPOSSIBL...
I had a car from Thrifty what seems to be together with Hertz? Trying hard to get their...
I have a question about the Nissan pathfinder. I was wondering if the second row of sea...
I purchased a car (cash pmt.) and there is still a lein listed on it. I need HERTZ to s...
Car returned early on *********. Upon return received bill for ******** thru...
They gave me an electric vehicle, which i did not request, and there was nothing in the...
Dear hertz service-team,**I made a reservation with you yesterday via the website auto...
Hertz Online Help at hertz.com - Info & Stats
Help desk addresshttps://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp?p_sid=4dVCKtZj&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0yOTEsMjkxJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:15pm
Average turnaround time7
Rank amongst all ways to reach them6
Other means of communicationphone, chat, web, email
Communication customer rating56%
Quality of help rating92%
Votes for online help549
When this was last updatedTue Apr 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-654-3131
Hertz Help Pages: What to Know
This is the Hertz help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Hertz's best customer help page or faq or forum, this is the best entry point according to 46,038 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-654-3131) which we show above. Sometimes when you dig through the various help topics and volumes on hertz.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Hertz agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Hertz: General Information
Hertz has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Hertz using 4 different media: phone, chat, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-654-3131 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Hertz.
Do Hertz and GetHuman work together?
GetHuman has no relationship with Hertz and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.