Care.com Help Pages
Care.com Customer FAQ, Forum, and Online Help Desk
Care.com Help @ care.comCustomer Help
- It takes an average of 38 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 9:30am.
- Common topics include Account Access, Update Account Info, Refund a Charge, Cancel Account, Profile Setup, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Care.com and talking to a real human being instead of searching their help site for answers.
Recent Care.com help topics searched
I can’t get into my account said it was canceled
I do not have an account, but I am receiving emails for replies to job postings I assum...
I paid **** for a background check **st months news about two weeks ago and I have yet...
I received a email from care.com informing me that my account was reported and I will n...
My account it’s frozen i need know what’s going on
I worked for a family who in turn paid my wages through care.coms payment center. It ha...
Will not let me reset my password on my current account (which is so old I forget what...
I'm trying to delete my account as I can't afford either options for a screening (basic...
hi , i am member since more than *-** years .i have good reputed profile under care.com...
U r demanding me to pay for a background check and have locked me out of my account til...
I am texting care.com due to some of your customers requesting someone to either babysi...
My account has been stuck over a week based on a view from a customer I notified that I...
My current bio and recommendation are not displayed. In addition when I try to apply f...
The link care.com sent to reset my password me when openned says too redirections.
I have a complaint about one of your dog sitters who has stolen some of my property, ca...
When I was putting in my application for care.com, I was filling out my card informatio...
I signed up for care.com paid subscription in May **** so that I could find caregivers...
Care.com Online Help at care.com - Info & Stats
Help desk addresshttps://www.care.com/contact-us-p1011.html
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time38
Rank amongst all ways to reach them2
Other means of communicationphone, web, email, facebook, twitter
Communication customer rating93%
Quality of help rating64%
Votes for online help308
When this was last updatedTue Apr 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-227-3115
Care.com Help Pages: What to Know
This is the Care.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Care.com's best customer help page or faq or forum, this is the best entry point according to 69,444 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-227-3115) which we show above. Sometimes when you dig through the various help topics and volumes on care.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Care.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Care.com: General Information
Care.com has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Care.com using 5 different media: phone, web, email, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-227-3115 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Care.com.
Do Care.com and GetHuman work together?
GetHuman has no relationship with Care.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.