CIGNA Help Pages
CIGNA Customer FAQ, Forum, and Online Help Desk
CIGNA Help @ cigna.comCustomer Help
- It takes an average of 20 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 2:30pm.
- Common topics include Cancel My Services, Account issue, Coverage Question, Getting Insurance, Make a Claim, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling CIGNA and talking to a real human being instead of searching their help site for answers.
Recent CIGNA help topics searched
Hi my name is Angela Harris I am calling concerning my appeal for the prescriptions Xyr...
I am in the appeals process for short term disability. I want to speak to someone who c...
Pharmacy questions. Was approved for a medication and having trouble picking it up
I'm just checking on the status of my FMLA papers.
Joseph Khan is here i need help to contact with my case manager please help? *On two re...
I am receiving death benefits and need to change the routing number and checking accoun...
I would like to request a new claims represnative.
I would like to understand Explanation of Benefits for the recent few claims processed
I filed a disability claim on ********* and the incident * is ********-**. I keep check...
I need help with finding a *Doctor who is willing to help me. I have cervical stenosis...
I have filed a short term disability claim and each call someone tells me something dif...
Hello, **I have a Long Term Disability Claim with Cigna, Incident ******* and must hav...
My name is Anthony YoungI have been on medical leave since the end of March ****. I was...
My husband and my divorce was finanlized (signed by the judge) on October *rd. He had m...
Dear Friend,* * I'm writing this e-mail to ask a very important question. My name is...
I have a dear friend who is in extreme pain and distress and has been for over * months...
I am being charged $***.** for an in network visit to a dermatologist. I should only...
CIGNA Online Help at cigna.com - Info & Stats
Help desk addresshttps://www.cigna.com/contact-us/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time20
Rank amongst all ways to reach them6
Other means of communicationphone, email, web, twitter
Communication customer rating83%
Quality of help rating84%
Votes for online help644
When this was last updatedTue Apr 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-997-1654
CIGNA Help Pages: What to Know
This is the CIGNA help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for CIGNA's best customer help page or faq or forum, this is the best entry point according to 20,256 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-997-1654) which we show above. Sometimes when you dig through the various help topics and volumes on cigna.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from CIGNA agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting CIGNA: General Information
CIGNA has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with CIGNA using 4 different media: phone, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-997-1654 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like CIGNA.
Do CIGNA and GetHuman work together?
GetHuman has no relationship with CIGNA and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.