British Airways Help Pages

British Airways Customer FAQ, Forum, and Online Help Desk

British Airways Help @ britishairways.com
Customer Help
  • It takes an average of 100 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 1pm.
  • Common topics include Make a booking, Cancel or change flight, Missing baggage, Complaint, Seat assignment, and more.
Since there is a phone number available, we have to recommend calling British Airways and talking to a real human being instead of searching their help site for answers.

Recent British Airways help topics searched

I am trying to check-in online for my flight to Venice tomorrow. Your website seems to...
Hi Laura,**Thank you for your response. I will provide info at end of this mail as I f...
There is load that was sent to me but it has not arrived
I paid for extra lagged in my way to Cairo flight is this fee cover the return as well
Basically I have been trying to ring you to discuss what you are saying you’re doing fo...
I made a reservation for * passengers to fly IAD to ROM June **th and LHR to IAD June...
i just want to know if i can take * large boxes of turkish delight on a british airways...
My items were sent from Saudi arabia, she sent me everything to receive my goods and se...
Dear BA.*How sad, after many years as a Silver Member and so few opportunities to fly l...
I can,t check in online. I have all my covid dokuments ready
my suitcase was lost for * days while on vacation, it did not arrived with me on my fli...
Paul Hawker*email: *****@***.com***dear Sir*Madam,**re: executive club no. **********Wi...
I tried for several days(**,**,** Jan) to book some BA flights to Gothenburg, every tim...
purchased * business class ticket on the *th and paid for it for mu mother and little b...
Dear representatives of the company!**Our booking is *KL*P***Our flight BA **** is dela...

British Airways Online Help at britishairways.com - Info & Stats

Help desk addresshttp://www.britishairways.com/travel/help-and-contacts/public/en_us?source=BOT_contactus
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time100
Rank amongst all ways to reach them3
Other means of communicationphone, web, twitter
Communication customer rating76%
Quality of help rating75%
Votes for online help577
When this was last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-247-9297

British Airways Help Pages: What to Know

This is the British Airways help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for British Airways's best customer help page or faq or forum, this is the best entry point according to 75,792 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-247-9297) which we show above. Sometimes when you dig through the various help topics and volumes on britishairways.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from British Airways agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting British Airways: General Information

British Airways has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with British Airways using 3 different media: phone, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-247-9297 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like British Airways.

Do British Airways and GetHuman work together?

GetHuman has no relationship with British Airways and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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