Anonymous: “horrible didnt get anything done wasted hrs of...”
Waited: 99 mins
Anonymous: “dint get 1 call tried 3 times. you guys locked...”
Waited: 30 mins
mizeree: “i'm so mad, i'm thinking about closing my acco...”
Waited: 1 min
Why should I comment about customer care at https://eu.battle.net/support/...?
First, as customers we can all benefit by learning from each other. Any information you find here that is helpful was provided by another Blizzard Entertainment customer.
Second, we need to keep companies like Blizzard Entertainment in check. If there is a common problem or complaint related to customer service, we need to make each other aware, and ensure that they are listening.