The #1 email address and #6 overall way to get support according to RCN customers on GetHuman -
more ways to contact RCN
Instructions
What I found via Twitter, it said to send account info and brief description of the problem. It appears that this email address is handled by customer service agents that also respond via Twitter (@rcnconnects)
Average Wait
Unknown wait | Operates 24 hours, 7 days
Connects to
Customer service department | Listing Added Tue, 26 Oct 2010 - 2 yrs ago
Help force companies to improve customer service. How
Comments about email address helpme@rcn.net
Believe it or not, nobody has added any comments or feedback about helpme@rcn.net since it was added to GetHuman on Oct 26, 2010 - so please go on and be the first customer to tell us what you think.
Why should I comment about customer care at helpme@rcn.net?
First, as customers we can all benefit by learning from each other. Any information you find here that is helpful was provided by another RCN customer.
Second, we need to keep companies like RCN in check. If there is a common problem or complaint related to customer service, we need to make each other aware, and ensure that they are listening.
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