How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Iberia Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu, then press 0.
Here is how our research team describes the way the Iberia Airlines phone system greets you: General info, press 1. Damage package, press 4, or just wait on the line for a representative.
Below are some clips we've found from Iberia Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Iberia. If you wish to continue in English, please press one.
Iberia.
That this call can be recorded. To know more about the legal conditions, you can access Iberia dot com.
Now to give you the best attention possible, please choose the option that suits best your call by pressing the number on your phone.
One, bookings and general information. Two, flight modifications.
Three, Iberia plus. Four, lost or damaged baggage.
I'm going to transfer you to an agent. Please hold on the line."
Excerpt from a call with Iberia Airlines
Monday, January 22, 2024 9:16 AM
What are the hours and when should I call?
Iberia Airlines operates the call center for this 800-772-4642 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 136 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Iberia Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Iberia Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Iberia Airlines is Sunday.The most busy day to call is Monday, which averages 73% more phone calls by comparison.Again, this is based on a sample of 136 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Iberia Airlines is Thursday.
Why call this Iberia Airlines number?
Below is a sample of recent calls to Iberia Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about seat upgrade: "Calling to see if we could possibly upgrade to more comfortable seats on our flight from SFO to London."
- From a call lasting 3m 55s , Apr 8, 2024 10:46 PM
Call quality issue: "Hello? Can you hear me?"
- From a call lasting 1m 31s , Mar 29, 2024 5:04 PM
Retrieve lost booking number: "I lost my phone with the booking number, I'm Elizabeth McLoughorne flying from Barcelona to New York on May eighth on flight 2627."
- From a call lasting 8m 23s , Mar 24, 2024 6:13 PM
Seat assignment request: "I'm looking to put seats to make seats seat assignments."
- From a call lasting 1m 55s , Mar 18, 2024 12:56 AM
Selecting seat for upcoming flight: "I would like to choose a seat for an upcoming flight."
- From a call lasting 6m 3s , Feb 29, 2024 10:48 AM
Seat selection assistance: "I have a reservation and trying to complete the seat selection, but it's giving me an error on the website."
- From a call lasting 15m 56s , Feb 23, 2024 9:17 PM
Luggage cost and seat selection: "I need to find out how much my luggage will cost and I need to choose a seat."
- From a call lasting 9m , Feb 7, 2024 10:00 PM
Change flight date: "I want to change my flight date today, please."
- From a call lasting 13m 8s , Jan 22, 2024 9:16 AM
Booking confirmation clarification: "I have two email confirmations with two booking references, but I only need one flight."
- From a call lasting 16m 56s , Jan 13, 2024 4:33 PM
Flight booking payment discrepancy: "I booked a flight but got two different booking confirmations with separate payment statuses."
- From a call lasting 5m 30s , Jan 13, 2024 4:24 PM
More Ways to Contact Iberia Airlines Customer Service
There are of course other ways to contact Iberia Airlines customer service besides the phone. Below we list the best ones, by medium.
Iberia Airlines, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Iberia Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Iberia Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Iberia Airlines agent. This phone number is Iberia Airlines's best phone number because 5,742 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-772-4642 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Iberia Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web. In total, Iberia Airlines has 1 phone number. It's not always clear what is the best way to talk to Iberia Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Iberia Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Iberia Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.