http://gethuman.com/eBay/news_272/rss http://gethuman.com/eBay/news_272/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/28707/ Thu, 17 May 2012 21:31:56 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/28298/ Wed, 09 May 2012 23:35:20 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/27952/ Fri, 04 May 2012 19:05:17 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/27713/ Tue, 01 May 2012 12:00:20 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/26133/ Thu, 05 Apr 2012 13:04:21 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/25863/ Sat, 31 Mar 2012 20:37:20 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/24877/ Tue, 13 Mar 2012 01:55:41 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/24876/ Tue, 13 Mar 2012 01:53:09 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/24646/ Wed, 07 Mar 2012 21:02:55 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/24280/ Wed, 22 Feb 2012 01:00:08 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/23882/ Fri, 03 Feb 2012 18:45:20 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/23743/ Sun, 29 Jan 2012 14:29:24 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/23670/ Thu, 26 Jan 2012 11:39:19 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/23477/ Sat, 21 Jan 2012 16:39:14 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/eBay/23095/ Fri, 06 Jan 2012 17:12:13 +0000 http://gethuman.com/blog/eBay_Retools__Puts_Customer_Atop_Priorities_61.html Mon, 19 Oct 2009 07:43:13 +0000 eBay has recently taken measures to respond to customer needs. In addition to improving their search capabilities, they've hired a larger team to handle user feedback, and - even more impressive - they've started to react to user feedback more rapidly.

To improve search capabilities, they are apparently taken more into consideration when they rank results. In the past, results were returned in a chronological format, with auctions due to expire soon shown first. Now, the quality of the seller, free shipping offers, and other factors that seem to make auctions more appealing to users are ranked higher.

As for improved customer service, the details are less clear. But the team has grown, and the software development cycle has customer suggestions reflecting quickly in the software. In addition to faster response, eBay also has opened up a phone-based customer care line for its top sellers and buyers. The availability of this support seems to grow with time, and, likewise, our liking for this dotcom veteran is starting to grow over time.]]>