http://gethuman.com/eBay/news_272/rss http://gethuman.com/eBay/news_272/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/eBay/customer-review_23882.html Fri, 03 Feb 2012 18:45:20 +0000 http://gethuman.com/eBay/customer-review_23743.html Sun, 29 Jan 2012 14:29:24 +0000 http://gethuman.com/eBay/customer-review_23670.html Thu, 26 Jan 2012 11:39:19 +0000 http://gethuman.com/eBay/customer-review_23477.html Sat, 21 Jan 2012 16:39:14 +0000 http://gethuman.com/eBay/customer-review_23095.html Fri, 06 Jan 2012 17:12:13 +0000 http://gethuman.com/eBay/customer-review_22648.html Tue, 20 Dec 2011 23:20:58 +0000 http://gethuman.com/eBay/customer-review_22490.html Wed, 14 Dec 2011 23:48:44 +0000 http://gethuman.com/eBay/customer-review_22213.html Mon, 05 Dec 2011 14:38:20 +0000 http://gethuman.com/eBay/customer-review_21914.html Mon, 21 Nov 2011 22:37:14 +0000 http://gethuman.com/eBay/customer-review_21208.html Sun, 30 Oct 2011 00:45:02 +0000 http://gethuman.com/eBay/customer-review_21153.html Fri, 28 Oct 2011 01:33:11 +0000 http://gethuman.com/eBay/customer-review_20707.html Fri, 14 Oct 2011 22:32:34 +0000 http://gethuman.com/eBay/customer-review_20672.html Fri, 14 Oct 2011 10:25:39 +0000 http://gethuman.com/eBay/customer-review_20263.html Sat, 01 Oct 2011 15:02:01 +0000 http://gethuman.com/eBay/customer-review_20095.html Mon, 26 Sep 2011 21:49:25 +0000 http://gethuman.com/blog/eBay_Retools__Puts_Customer_Atop_Priorities_61.html Mon, 19 Oct 2009 07:43:13 +0000 eBay has recently taken measures to respond to customer needs. In addition to improving their search capabilities, they've hired a larger team to handle user feedback, and - even more impressive - they've started to react to user feedback more rapidly.

To improve search capabilities, they are apparently taken more into consideration when they rank results. In the past, results were returned in a chronological format, with auctions due to expire soon shown first. Now, the quality of the seller, free shipping offers, and other factors that seem to make auctions more appealing to users are ranked higher.

As for improved customer service, the details are less clear. But the team has grown, and the software development cycle has customer suggestions reflecting quickly in the software. In addition to faster response, eBay also has opened up a phone-based customer care line for its top sellers and buyers. The availability of this support seems to grow with time, and, likewise, our liking for this dotcom veteran is starting to grow over time.]]>