eBay customer reviews, customer service news, stories, tips, and ratings urn:uuid:4102d845-1d75-6bb9-6204-9a78f3ecd137 eBay customer reviews, customer service news, stories, tips, and ratings http://gethuman.com/eBay/news_272/atom http://gethuman.com/images/gethuman-hands50.gif eBay customer service tip from Patricia Orchard urn:uuid:6452a411-10bc-da2a-86ce-6f306d75e8a9 2010-03-02T04:48:28+00:00 eBay review by a gethuman user urn:uuid:c74ac93d-6d68-844e-563e-70bf5c7f89f8 2010-02-23T19:13:20+00:00 eBay review by a gethuman user urn:uuid:b8dee1b4-d552-1d5b-8e4d-6147d1371b23 2010-02-15T22:54:41+00:00 eBay review by forgerelli urn:uuid:6b5b8e30-0e07-0ce4-e48a-b83cd28c473a 2010-02-05T22:11:55+00:00 eBay review by forgerelli urn:uuid:9d75173e-8018-2e30-2733-0d87a64f9b4f 2010-02-05T17:04:25+00:00 eBay customer service tip from bolliewood urn:uuid:9e64b992-0ec4-1244-6348-e8e4342f4e1c 2010-02-05T04:44:03+00:00 eBay customer service tip from a gethuman user urn:uuid:c0a1191f-4477-e368-e4f4-85e92c7ece53 2009-12-26T17:49:19+00:00 eBay review by a gethuman user urn:uuid:71e0c63e-ebf6-7928-9925-93c1a5b46a1e 2009-11-04T21:49:52+00:00 eBay review by Rosa Cattle Breeding urn:uuid:da389c56-1410-58d2-7fe2-c59fce302277 2009-10-24T20:04:18+00:00 eBay review by a gethuman user urn:uuid:73139f7c-2159-86eb-90f2-d5c716b0b98a 2009-10-20T03:04:12+00:00 eBay Retools, Puts Customer Atop Priorities urn:uuid:82e4a950-e9e5-1929-d5c2-cbd091218082 2009-10-19T07:43:13+00:00 eBay has recently taken measures to respond to customer needs. In addition to improving their search capabilities, they've hired a larger team to handle user feedback, and - even more impressive - they've started to react to user feedback more rapidly.

To improve search capabilities, they are apparently taken more into consideration when they rank results. In the past, results were returned in a chronological format, with auctions due to expire soon shown first. Now, the quality of the seller, free shipping offers, and other factors that seem to make auctions more appealing to users are ranked higher.

As for improved customer service, the details are less clear. But the team has grown, and the software development cycle has customer suggestions reflecting quickly in the software. In addition to faster response, eBay also has opened up a phone-based customer care line for its top sellers and buyers. The availability of this support seems to grow with time, and, likewise, our liking for this dotcom veteran is starting to grow over time.]]> eBay review by rswesw urn:uuid:f825cf15-0148-09d1-8339-8ad4b14e0c12 2009-09-25T04:01:22+00:00 eBay review by WATERDOGG urn:uuid:1aea95e0-c493-5a1c-5e6a-983b3e907922 2009-08-04T03:03:57+00:00 eBay customer service tip from junebug51 urn:uuid:b5a6091f-7321-a98a-6af2-416426b82ee2 2009-04-13T20:37:48+00:00