How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this PennyMac Loan Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this PennyMac Loan Services number should go right to a real human being
Below are some clips we've found from PennyMac Loan Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to PennyMac.
With the start of the new year, we may have higher hold times through the first week of January.
To make your payment and avoid long wait times, you can use our automated phone system.
Visit our website at penny mac dot com or download PennyMac mobile.
We're working on some improvements to our automated phone system, which will offer you voice options.
To pull up your account, I'll need some information from you.
Are you an existing customer or third party calling on behalf of a customer or calling to apply for a new loan?
What's your loan number?
What are the last four digits of your Social Security number?
What's the ZIP code of the property?
I'm you to our automated phone system.
Please navigate using your phone's keypad.
Your last payment received was effective on January third two thousand twenty four.
You can review full details of your payment breakdown by logging in at w w w dot penny mac dot com.
And viewing your loan activity, or download PennyMac mobile.
To hear this information again, please press one."
Excerpt from a call with PennyMac Loan Services
Friday, January 5, 2024 5:08 PM
The first phone menu
"Welcome to PennyMac.
We're experiencing higher than normal hold times to speak with a representative today.
If you're calling to schedule a payment, avoid the long wait time and make your payment free of charge using our automated phone system.
You may also download PennyMac mobile or visit our web site at w w w dot penny mac dot com.
We're working on some improvements to our automated phone system.
To offer you voice options. To pull up your account, I'll need some information from you.
Are you an existing customer or third party calling on behalf of a customer or calling to apply for a new loan?
Sorry. We didn't get any input.
Sorry. I didn't recognize your input.
Say existing customer or press one for existing customer.
Say third party or press two for third party calling on behalf of a customer."
Excerpt from a call with PennyMac Loan Services
Wednesday, April 3, 2024 3:24 PM
After you press 2
"Important year end information.
Your year end information for last year will be made available by January thirty first.
If you are an online customer, you will receive a notification as soon as your statement is available to view, print, or download.
From the statements and documents tab, To hear frequently asked questions and resource information about COVID nineteen forbearance, press one.
Otherwise, press two."
Excerpt from a call with PennyMac Loan Services
Friday, January 5, 2024 5:08 PM
In fact, much of this information on this page is superfluous because this PennyMac Loan Services phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
PennyMac Loan Services operates the call center for this 800-777-4001 phone number Mon-Fri 7am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 79 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PennyMac Loan Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PennyMac Loan Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PennyMac Loan Services is Tuesday.The most busy day to call is Friday, which averages 46% more phone calls by comparison.Again, this is based on a sample of 79 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call PennyMac Loan Services is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PennyMac Loan Services staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this PennyMac Loan Services number?
Below is a sample of recent calls to PennyMac Loan Services, and their purpose. Are any of these similar to the reason you are trying to call?
Loan modification request: "I'm currently not employed and looking for work, so I want to resume the original mortgage relief program."
- From a call lasting 14m 35s , Apr 8, 2024 3:20 PM
Assistance with account access: "I bet my thing online is locked, and me and my daughter been trying to relock it and reset it, so I'm not able to even see none of my information on that."
- From a call lasting 10m 36s , Feb 27, 2024 4:30 PM
Inquiring about purchasing property: "I was inquiring about purchasing a property that PennyMac holds a mortgage on, located at one sixteen Brookside O'Fallon, Illinois."
- From a call lasting 8m 25s , Feb 7, 2024 9:17 PM
Request to speak with representative: "I need to talk to a representative."
- From a call lasting 6m 56s , Jan 19, 2024 11:31 PM
Payment request: "I need to make a payment on my account."
- From a call lasting 3m 50s , Jan 14, 2024 12:10 AM
Question about January payment: "Refinanced my house last Saturday and y'all took a payment out on the third of January, so I need that returned."
- From a call lasting 16m 2s , Jan 5, 2024 5:08 PM
Conclusion and closing notes
This is PennyMac Loan Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PennyMac Loan Services agent. This phone number is PennyMac Loan Services's best phone number because 3,588 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-4001 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call PennyMac Loan Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, PennyMac Loan Services has 2 phone numbers. It's not always clear what is the best way to talk to PennyMac Loan Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PennyMac Loan Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PennyMac Loan Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.