Telstra Live Chat

How to chat with Telstra by GetHuman

https://livechat.telstra.com/TCOM:Crowdsupport:Consumer
Live Chat with Telstra Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 2 minutes.
  • Current estimated wait time for an agent to join your chat window is 3 mins.
Despite the fact that Telstra has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

**** *** *** I need my account credentials
I received a notification that my telephone account was overdue. I don't recall having...
Need all deatauks for **** *** ***
**** *** *** can’t use my number
My account **** *** ***
I have lost my email with my account can this be forwarded again please. Leanne Benson...
Our NBN contract was $*** p*mth and it expired in Jan ****, Telstra changed their plan...
I just need internet connection
I have Testra **** on my phone but cannot find it on my Mac computer.
Good morning. I wish to cancel my account **** ***** **** for phn no ********** in the...
Have been trying to have a landline connected since *th January ****, with at least * p...
We have had no internet since ** December * We lodged a complaint with nbn on ** Dece...
I am connected to Telstra NBN. For the past two weeks I have been getting messages from...
On **th sept I rang to cancel my dads land line because he doesn’t want nbn .I explaine...
Help me with my issue

Telstra Live Support Statistics

Live chat starting pointhttps://livechat.telstra.com/TCOM:Crowdsupport:Consumer
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat2:15pm
Average wait2
Current wait3
Rank (overall)2
Alternate methodsphone or chat or web
Quality of communication34%
Quality of help70%
Customer votes52,630
Information last updatedTue Mar 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number132200

Chatting with Telstra Customer Service

Live chat with Telstra by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Telstra about. We can usually help ensure a better outcome. This is the best way to live chat with Telstra because 19,812 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Telstra usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://livechat.telstra.com/TCOM:Crowdsupport:Consumer are used to handling Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. When you chat with Telstra agents, they are most likely chatting with you from their call center located in St. Louis, MO or Argentina. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Telstra offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Telstra with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Telstra

While Telstra does offer live chat as a way to get help, they also have a phone number. In total, there are 9 ways to get in touch with them. The best phone number for Telstra is their 132200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Telstra? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Telstra and GetHuman affiliated?

GetHuman and Telstra have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Telstra Contact Info

Information that GetHuman and its users have gathered about how to best reach Telstra
Telstra Phone NumberMore Telstra Contact Info

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