ADT Live Chat

How to chat with ADT by GetHuman

https://www.adt.com/help
Live Chat with ADT Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 1 minutes.
  • Current estimated wait time for an agent to join your chat window is 3 mins.
Despite the fact that ADT has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

How to install new battery in my particular system. The DIY videos aren't matching.
We are moving from ***** to ***** in March and wonder what to do next and how much it w...
We successfully canceled our service because of a low battery in our smoke detector. I...
alarm at hackness hall in scarborough yo**obl has been going for * hrs caretaker has g...
I have a service appointment and I'm very upset about charges. If this can't be fixed I...
Order a battery for my Command All-in-one.
My system is broken. I have a group who have control of our system. They have control o...
Unhappy - multiple issues and need manager assistance asap
The yard sign that was left for us has cracked in pieces because of sun and weather. Is...
ADT fire alarm chirping and flashing red. Need to get new battery. Talked with someone...
My alarm keeps beeping saying that I need a new battery but I tried to change the one i...
My Safewatch Pro **** system battery is low. I cannot see where it is plugged into a wa...
Have already written the issue. Please send my equip. Order that has cleared my bank an...
I added*paid for Dec. with new equip. On my Blue Plan from TX to Brookhaven, MS. I was...
Help me with my issue

ADT Live Support Statistics

Live chat starting pointhttps://www.adt.com/help
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat2:30pm
Average wait1
Current wait3
Rank (overall)8
Alternate methodsphone or twitter or web or email or chat
Quality of communication60%
Quality of help53%
Customer votes66,331
Information last updatedMon Apr 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-280-6946

Chatting with ADT Customer Service

Live chat with ADT by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with ADT about. We can usually help ensure a better outcome. This is the best way to live chat with ADT because 17,166 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case ADT usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.adt.com/help are used to handling Technical support, Refund, Start service, Update account information, Cancel service and other customer service issues. When you chat with ADT agents, they are most likely chatting with you from their call center located in California. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like ADT offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting ADT with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting ADT

While ADT does offer live chat as a way to get help, they also have a phone number. In total, there are 9 ways to get in touch with them. The best phone number for ADT is their 800-280-6946 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact ADT? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are ADT and GetHuman affiliated?

GetHuman and ADT have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

ADT Contact Info

Information that GetHuman and its users have gathered about how to best reach ADT
ADT Phone NumberMore ADT Contact Info

Which Companies Offer Chat-based Customer Service?

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!