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<title>Customer service blog from gethuman.com</title>
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<description><![CDATA[Customer service blog with news stories related to how companies are treating customers]]></description>
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<title>GetHuman.com: You Spoke, We Listened</title>
<link>http://gethuman.com/blog/GetHuman_com__You_Spoke__We_Listened_310.html</link>
<pubDate>Tue, 24 Jan 2012 14:11:35 +0000</pubDate>
<description><![CDATA[Good news everyone, you spoke and we listened.  Always conscious of evolving this site into an effective consumer tool based off of what our users want, we have decreased the amount of ads on the website.  While we do need to help pay for the site an]]></description>
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<title>Zappos: The Latest Hacking Victim</title>
<link>http://gethuman.com/blog/Zappos__The_Latest_Hacking_Victim_309.html</link>
<pubDate>Tue, 17 Jan 2012 16:28:57 +0000</pubDate>
<description><![CDATA[This isn't good.  Zappos, one of the best companies in the world in terms of customer service has been hacked.  The company announced that a hacker has stolen personal information of up to 24 million customers.  While the good news is that credit car]]></description>
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<title>Ford: New Recall</title>
<link>http://gethuman.com/blog/Ford__New_Recall_308.html</link>
<pubDate>Wed, 11 Jan 2012 18:26:54 +0000</pubDate>
<description><![CDATA[You know what?  It's been a while since we've had a large automotive recall.  It seems like last year, there was a Toyota recall every couple of weeks.  Well, it's a new year, and a new company with a recall.  To all you Ford Freestar and Mercury Mon]]></description>
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<title>Verizon Wireless: Consumers 1, Verizon Wireless 0</title>
<link>http://gethuman.com/blog/Verizon_Wireless__Consumers_1__Verizon_Wireless_0_307.html</link>
<pubDate>Thu, 05 Jan 2012 16:01:25 +0000</pubDate>
<description><![CDATA[Well that didn't take long.  Granted the timing of my post yesterday was a little late to the party as the announcement from Verizon to begin charging $2 per month came out just before the new year, but still this is a little weird.  It's almost as i]]></description>
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<title>Verizon Wireless: Have We Learned Nothing?</title>
<link>http://gethuman.com/blog/Verizon_Wireless__Have_We_Learned_Nothing__306.html</link>
<pubDate>Wed, 04 Jan 2012 17:07:24 +0000</pubDate>
<description><![CDATA[Following on the heels of it's third network outage last month, Verizon Wireless announced that the problem that caused the network to fail has been fixed.  It also decided that this was the ideal time to let customers know that there's a chance they]]></description>
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<title>STELLAService: Tuesday Morning Funnies</title>
<link>http://gethuman.com/blog/STELLAService__Tuesday_Morning_Funnies_305.html</link>
<pubDate>Tue, 03 Jan 2012 18:39:29 +0000</pubDate>
<description><![CDATA[Happy 2012 to all of our users!
<br /><br /> 
From our friends at STELLAService, check out their selections of the best customer service ads of 2011.  If you are looking for ads from Amazon.com and others that strive in customer service, look somew]]></description>
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<title>Amazon.com: The Best In Customer Service, Again</title>
<link>http://gethuman.com/blog/Amazon_com__The_Best_In_Customer_Service__Again_304.html</link>
<pubDate>Fri, 30 Dec 2011 15:29:35 +0000</pubDate>
<description><![CDATA[Now is a great time of year in customer service.  Several different companies post new studies about which companies have performed well in the customer service arena around the holiday season as well throughout the year.  A new study by ForeSee Resu]]></description>
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<title>Helpful Post Holiday Returns Tips from Boston.com</title>
<link>http://gethuman.com/blog/Helpful_Post_Holiday_Returns_Tips_from_Boston_com_303.html</link>
<pubDate>Tue, 27 Dec 2011 16:27:11 +0000</pubDate>
<description><![CDATA[You may or may not have already seen our <a target="_blank" href="http://www.youtube.com/watch?v=b-GBRblRgGw">GetHuman Holiday Shopping Tips</a>, but we also wanted to pass along some helpful return tips for some of those presents that you received t]]></description>
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<title>GetHuman.com: Happy Holidays!!!!</title>
<link>http://gethuman.com/blog/GetHuman_com__Happy_Holidays_____302.html</link>
<pubDate>Mon, 26 Dec 2011 22:01:36 +0000</pubDate>
<description><![CDATA[Happy Holidays from your friends at GetHuman.com.
<br /><br /> 
<a target="_blank" href="http://www.youtube.com/watch?v=b-GBRblRgGw">Click Here</a> for a very special holiday greeting from GetHuman.com.  Enjoy! ]]></description>
</item>
<item>
<title>T-Mobile: What Customers Can Expect</title>
<link>http://gethuman.com/blog/T_Mobile__What_Customers_Can_Expect_301.html</link>
<pubDate>Wed, 21 Dec 2011 16:35:41 +0000</pubDate>
<description><![CDATA[Yesterday we covered the failed AT&T/T-Mobile deal from the AT&T perspective, but what about those of you that are existing T-Mobile customers?  I hate to be negative Nancy, but it doesn't look like there's good news coming in your stocking this week]]></description>
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