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<title>Customer service blog from gethuman.com</title>
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<id>urn:uuid:9b72f706-9d32-6418-c379-13f180ddd264</id>
<description type="html" ><![CDATA[Customer service blog with news stories related to how companies are treating customers]]></description>
<image><title>Customer service blog from gethuman.com</title>
<link>http://gethuman.com/blog/atom</link>
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<entry>
<title>Vodafone: You're My Boy Amazon!</title>
<link href="http://gethuman.com/blog/Vodafone__You_re_My_Boy_Amazon__339.html" ></link>
<id>urn:uuid:24c696c0-08ec-9010-aad2-3b27536cda8b</id>
<updated>2012-05-23T17:10:32+00:00</updated>
<summary type="html" ><![CDATA[In a presentation to analysts and investors, the CEO of Vodafone announced the company is going to try to closely emulate Amazon.com when it comes to customer service.  Vodafone plans to overhaul it's customer service entirely, including providing so]]></summary>
</entry>
<entry>
<title>FedEx: Success Starts At The Top</title>
<link href="http://gethuman.com/blog/FedEx__Success_Starts_At_The_Top_338.html" ></link>
<id>urn:uuid:58cbb106-5fcc-c046-b503-5f23d1f3610d</id>
<updated>2012-05-21T18:59:02+00:00</updated>
<summary type="html" ><![CDATA[There's an interesting article <a target="_blank" href="http://management.fortune.cnn.com/2012/05/11/500-fedex-fred-smith/">on Forbes.com</a> with FedEx CEO Fred Smith.  In the interview, Mr. Smith gives some insights into his core values for his com]]></summary>
</entry>
<entry>
<title>Guest Blogger: Michael Dolen: 5 Things You Need To Know About Credit Card Customer Service</title>
<link href="http://gethuman.com/blog/Guest_Blogger__Michael_Dolen__5_Things_You_Need_To_Know_About_Credit_Card_Customer_Service_337.html" ></link>
<id>urn:uuid:425649a8-ed5d-2cbf-f400-987fff459568</id>
<updated>2012-05-17T13:57:34+00:00</updated>
<summary type="html" ><![CDATA[Let's be honest... there are a lot of things people dislike about credit cards. Usurious APRs aside, perhaps the most detestable thing is dealing with customer service. It's not always a bad experience, but more often than not, it is! <br /><br />
S]]></summary>
</entry>
<entry>
<title>Sprint: Hi! We're Still Here!</title>
<link href="http://gethuman.com/blog/Sprint__Hi__We_re_Still_Here__336.html" ></link>
<id>urn:uuid:31f1b1b9-4cc9-487f-0fe4-b24fba81c6fa</id>
<updated>2012-05-15T20:27:59+00:00</updated>
<summary type="html" ><![CDATA[It turns out all of those ads featuring the CEO are working.  Sprint was just named the number one cell phone carrier when it comes to customer satisfaction by the American Customer Satisfaction Index.  Not only that, but Sprint also showed the most ]]></summary>
</entry>
<entry>
<title>Apple: We Might Need To Rename The Blog After Apple At This Rate</title>
<link href="http://gethuman.com/blog/Apple__We_Might_Need_To_Rename_The_Blog_After_Apple_At_This_Rate_335.html" ></link>
<id>urn:uuid:903bc399-d093-7e47-9eac-7a8702fb0e12</id>
<updated>2012-05-09T15:04:47+00:00</updated>
<summary type="html" ><![CDATA[I'll admit it, I have a crush on Apple.  It's true.  Those who read this space are probably getting tired of all the Apple praise in these parts, but the problem is, they keep doing an excellent job of providing customer service.  The most recent ins]]></summary>
</entry>
<entry>
<title>GetHuman.com: What Is The Cost of Bad Customer Service Online?</title>
<link href="http://gethuman.com/blog/GetHuman_com__What_Is_The_Cost_of_Bad_Customer_Service_Online__334.html" ></link>
<id>urn:uuid:20d855df-5b13-50a1-d727-6f493c0a8b67</id>
<updated>2012-05-08T18:31:48+00:00</updated>
<summary type="html" ><![CDATA[<a target="_blank" href="http://info.intelliresponse.com/Infographics_cost_of_a_poor_online_experience.html">Here's a </a> pretty cool info-graphic put together by Forrester Research that shows how much it costs companies that have poor customer serv]]></summary>
</entry>
<entry>
<title>American Express: You Love Social Media And You're Spending Proves It</title>
<link href="http://gethuman.com/blog/American_Express__You_Love_Social_Media_And_You_re_Spending_Proves_It_333.html" ></link>
<id>urn:uuid:5b1e69a8-0c14-f357-771a-c3043c9955b6</id>
<updated>2012-05-04T17:13:49+00:00</updated>
<summary type="html" ><![CDATA[There's a terrific new study out by American Express that found that customers that use social media sites such as Facebook and Twitter, are likely to spend 21% more than customers that don't use social media sites.  In the latest addition of the "Gl]]></summary>
</entry>
<entry>
<title>Apple: Customer Service Strikes Again</title>
<link href="http://gethuman.com/blog/Apple__Customer_Service_Strikes_Again_332.html" ></link>
<id>urn:uuid:cdfe5155-dda4-8b6f-ec11-4b1ec60ac0d6</id>
<updated>2012-05-03T16:11:13+00:00</updated>
<summary type="html" ><![CDATA[Thanks to Vocalabs for putting out its Special Cross-Industry Report which "focuses on those comments made about tech companies Apple, Dell and HP; telecoms AT&T, Sprint, T-Moible and Verizon; and financial institutions Bank of America, Chase, Citi, ]]></summary>
</entry>
<entry>
<title>American Airlines: Voted Best Frequent Flyer Program</title>
<link href="http://gethuman.com/blog/American_Airlines__Voted_Best_Frequent_Flyer_Program_331.html" ></link>
<id>urn:uuid:2dc2b224-0daf-f2cd-facd-3d12552ded1d</id>
<updated>2012-05-02T15:57:31+00:00</updated>
<summary type="html" ><![CDATA[Do you travel a lot?  If you do, there's no reason why you shouldn't be signed up for frequent flyer miles on just about every airline.  You don't always have to sign up for a credit card to do so.  A lot of times airline and hotel companies let you ]]></summary>
</entry>
<entry>
<title>JetBlue: Now That's What We Call Customer Service</title>
<link href="http://gethuman.com/blog/JetBlue__Now_That_s_What_We_Call_Customer_Service_330.html" ></link>
<id>urn:uuid:025a9184-90b4-f0a8-8fb7-c7dc502bf34c</id>
<updated>2012-05-01T15:16:57+00:00</updated>
<summary type="html" ><![CDATA[Let me qualify this statement before we get into it: we here at GetHuman.com like simple things.  If you put cheese on something, we're probably going to like it.  If you give us a cup of hot coffee on a cold day, we'll admire your kindness, and if y]]></summary>
</entry>
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