Short answer: Because we don't have one.
This is a question that I've been asked in several forums and I thought I'd share the reason here to help clarify.
First of all please consider that we aren't a company and don't have any "customers" exactly. However, we try very hard to treat our users the way that we would like to be treated as consumers. Therefore, I, as project manager, personally respond to emails within 24 hours and usually MUCH sooner. Many of our users will attest to my speedy replies which often surprise them.
Also, we are a volunteer organization which is funded solely by Paul and a few ads to defray the cost of running the site (
http://gethuman.com/ads.html). Everyone involved in the site works remotely and we don't have an office or a specific location.
While I'm not willing to post my home phone number on the site, I have always been willing to speak with anyone who emails me. I have provided a phone number at which I can be reached. And actually, once folks know that I will reply to email immediately and that I'm willing to provide a phone number, they're apparently satisfied that they can reach us if they want. No one has ever taken advantage of my offer to speak on the phone.
I think most people ask this quesiton because it seems ironic that we list ways to get to humans at other organizaitons, but don't have a telephone number listed ourselves. Once they get this explanation, it seems reasonable. Hope this helps anyone wondering where the number is :-)
Posted by gethuman on Sat, 3 Jun 2006 3:41pm
